Is New Balance a good company to work for?

New Balance has an overall rating of 4.0 out of 5, based on over 1,484 reviews left anonymously by employees. This rating has been stable over the past 12 months. 73% of employees would recommend working at New Balance to a friend and 63% have a positive outlook for the business. The best reviews about New Balance have been left by employees working as Retail Sales Associate , Team Lead and Sales Associate .

Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at New Balance. This rating has been stable over the past 12 months.

How satisfied are employees working at New Balance?

73% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (213) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (20) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"the benefits are great and the money." ((in 105 reviews)); "Great people to work with and easy to get along with" ((in 88 reviews)); "Work life balance is good" ((in 56 reviews)); "Flexible hours and pay." ((in 28 reviews)); "great staff and good accommodations" ((in 26 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 66 reviews)); "Pay is low and hours not guaranteed." ((in 59 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 27 reviews)); "Upper management, inventory, scheduling, action on feedback" ((in 19 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 19 reviews))

What are employees saying about New Balance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance layoffs and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

Boston , Lawrence , Brighton , Saint Louis , New York , Orlando , Skowhegan , Houston , Sunrise , Norridgewock , Charlotte , San Antonio , Atlanta , Sunset Hills , Elizabeth , Fort Worth , Aurora , Kissimmee , North Charleston , Woodstock , Mount Laurel , Chicago , Leesburg , Branson , Earth City , Fenton , Raleigh , San Marcos , Los Angeles , Ontario

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New Balance

New Balance reviews

4.0

73% would recommend to a friend

(1,239 total reviews)

Joe Preston

86% approve of CEO

63% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.7

Compensation and benefits

3.6

Senior management

3.4

Career opportunities

New Balance has an employee rating of 4.0 out of 5 stars, based on 1,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Aug 24, 2010

Sales Associate at New Balance

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good pay, good hours, hire from within for higher positions, easy job, was able to leave 15 minutes after close

Cons

DRAMA, mirco managing, favoritism, short breaks, full timers think they are better than part timers and try to boss them around.

3.0

Mar 28, 2010

Observe the Peter Principle in action.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Overall a fantastic company with a layer intelligent hard-working employees at the bottom, and intelligent hard-working senior management at the top.

Cons

Middle management has existed forever, and seem to spend more time treading water than moving the company forward. It's a relatively new company that experienced a period of rapid growth, so the people who were successful at that time were the ones who tightly controlled everything and were less receptive to change, and then those people were promoted into key management roles. Now the company is struggling from the inside out.

1.0

Mar 9, 2010

Struggling to get a product out

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the benefits are great and the money.

Cons

It feels as though I am a slave!!! We are not treated with respect AT ALL! we are told we are not able to talk , smile, ect... They just want their shoes out and want them to look perfect. It is a VERY stressful place to work! there are people standing behind you with stop watches timing you all day long and if you are even 2 sec over your time you are spoken to. I dont know if this is how it is in all factories but it is not right to treat employees that way.

Viewing 1237 - 1239 of 1,239 Reviews

Jobs at New Balance

Retail Sales Associate (Seasonal)

Seasonal Retail Sales Associate

Numeric Footwear Design Apprentice

Retail Sales Associate (PT)

Sales Associate (Seasonal)