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      New York Life

      Engaged Employer

      New York Life reviews

      3.7

      62% would recommend to a friend

      (5,495 total reviews)
      avatar

      Craig DeSanto

      78% approve of CEO

      62% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.6

      Career opportunities

      3.5

      Compensation and benefits

      New York Life has an employee rating of 3.7 out of 5 stars, based on 5,495 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Jul 10, 2026

      Training available, but sales goals take priority

      Registered representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provide ample training and resources if you go looking for it.

      Cons

      It’s all about sales and meeting sales goals. The end client and helping them is secondary.

      avatar
      New York Life Response
      2d
      Thank you for taking the time to share your feedback. We take your concerns seriously and would like further information. Training is an important part of how we prepare our agents to meet the challenging demands of a career in insurance and financial services. New agents participate in a rigorous training program, often recognized as one of the best in the industry. Throughout the course of their career, agents receive ongoing education, allowing them to expand their skills and serve our customers to the very best of their ability. We encourage you to email us at helpusimprove@newyorklife.com if you would like to share specific details about your experience.
      1.0
      Jul 9, 2026

      Low Salary, Bad Leadership, No Growth

      Underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      One positive: the training program is excellent and a great way to learn the group insurance industry. Honestly, I'd recommend getting your first couple of years of experience at NYL and then moving immediately on to another group insurance carrier such as Principal, Aflac, or Reliance Standard, where the compensation, benefits, and work-life balance are SIGNIFICANTLY better. Don't waste your career at New York Life Group Benefit Solutions.

      Cons

      Obvious favoritism and very little room for growth. If you're comfortable earning a low salary for the next 8 years, this might be the place for you. Annual compensation is laughable. You'll work incredibly hard all year only to receive a mediocre, borderline insulting, bonus & your manager will give you the usual BS about why there wasn't enough money to go around, mentioning how operations in Tijuana, Mexico were down, and for that your compensation suffers. All while watching management reward their favorites class pets. The Phoenix office feels sterile and outdated, with virtually no amenities for employees. If you're a fan of Severance, you might like the decor. There's no pension for Group Benefit Solutions employees, and there likely never will be, despite other NYL employees having access to one. Meanwhile, plenty of competing insurance companies still offer pensions and do a much better job of rewarding and retaining hardworking employees. Overall, if you're looking to gain some industry experience, it can serve as a steppingstone but that's it. If you're looking for long-term career growth, competitive pay, and employees who feel valued, I'd strongly recommend looking elsewhere. Stay away.

      avatar
      New York Life Response
      2d
      Thank you for taking the time to share your feedback. We take your concerns seriously and would like further information. We believe in providing competitive rewards for our employees both in our industry, and in markets in which we operate. Our compensation program is designed to provide competitive salaries for comparable jobs in the marketplace, with opportunities to earn additional compensation, in a given year and over time, based on company performance and individual contribution. We also offer competitive healthcare and retirement benefits to our employees, along with access to industry leading training and professional development programs. The company regularly reviews our rewards policies and programs against market trends to ensure we maintain our competitive positioning. It also must be stressed that we are an equal opportunity employer. As such, the company makes all compensation and other employment decisions based on merit and quality of work without regard to factors such as age, race, religion or other impermissible categories. We encourage you to email us at helpusimprove@newyorklife.com if you would like to share specific details about your experience.
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      ReviewsNew York Life reviews

      Glassdoor has 6,535 New York Life reviews submitted anonymously by New York Life employees. Read employee reviews and ratings on Glassdoor to decide if New York Life is right for you.