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New York Public Library

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New York Public Library reviews

3.6

58% would recommend to a friend

(615 total reviews)
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Anthony Marx

53% approve of CEO

44% positive business outlook

New York Public Library has an employee rating of 3.6 out of 5 stars, based on 615 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Public Library employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

615 reviews
3.0
Jul 31, 2023
Recommend
CEO approval
Business Outlook

Pros

I’ve seen lots of upward movement within the organization. Lots of opportunities for professional development.

Cons

Massive organization and very difficult to get things done. Creative ideas get shot down by legal, privacy, risk management and ensure nothing interesting happens lest the library risk getting sued. Huge disparity between branches and administrative, as well as research libraries. Branches are publicly funded and suffer for it.

2.0
Jul 14, 2023

Complete Lack of Vision

Recommend
CEO approval
Business Outlook

Pros

Staff are brilliant and dedicated to the Library's mission. Research collections are world-class.

Cons

There's a complete lack of strategic vision from leadership. Nobody really knows what they're supposed to be doing or what their department's goals are. Staff are deeply demoralized, since there's no real change or progress -- you either do the same day-to-day forever, or get pulled into a director's misbegotten pet project. Without any kind of strategy, what passes for leadership are director's ego trips; entire departments run on 30-year-old tech stacks because directors see collaboration as an assault on their fiefdom. There's very little decision-making coming from leadership; staff cannot move major projects forward, because everyone's waiting for someone with authority to just make a damn decision. What decision-making exists is either entirely reactive -- a director launches a major initiative with zero forethought to keep up with the Joneses -- or is a power play against another department. Leadership is promoted on the basis of inertia; competence is certainly not part of the decision. Abusive leaders get advanced further and further, despite having a litany of HR reports against them. HR is a farce -- reporting harassment results in the reporter getting harassed by HR, and equity initiatives seem to have used Vonnegut's "Harrison Bergeron" as an operating manual.

Viewing 166 - 168 of 615 Reviews

Glassdoor has 666 New York Public Library reviews submitted anonymously by New York Public Library employees. Read employee reviews and ratings on Glassdoor to decide if New York Public Library is right for you.