How it is to work as a customer service agent at Newegg
Pros
-Easy to get into -Very open, nice and thoughtful co workers from other CS agents to supervisors and CS managers -One of the only places where a supervisor/manager respects you for doing your job and notices -Very flexible hours for full timers where you get to choose (if available) between 5:30 am to 9:00 am being the latest to come in, with included flex time (you can come in 5 minutes late or early, including lunch)
Cons
-Job can be exhausting with customers not being to nice or kind -Mandatory overtime for many holidays, mostly all of November- early January, depending on customer traffic. -CS as a department was the only department that did not receive raises, which was not our CS managers fault, as they are there for the people. (HR decisions) -Was promised raises for all staff in CS, but HR failed to deliver, despite meeting above expectations. -Many of the issues customers face is generally neither CS or Managements fault, it stands with HR decisions, the way Newegg and the website is build from previous IT teams and the issues we as CS agents have to fix/report for them. -Our twitter/facebook page is a no go compared to many other companies that interact and have fun with people online, as its only used as another source for customer support.
