NiCE Customer Service Manager (CSM) reviews

3.5

22% would recommend to a friend

(5 total reviews)
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Scott Russell

Not enough data to show CEO approval

22% positive business outlook

Reviews by job title

5 reviews
5.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

People Loyalty Pay & benefits

Cons

Customer base for my product not in UK

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NiCE Response
9mo
Thank you for your review. Our people are our strongest asset and we love investing in them with opportunities to learn and grow, and excellent benefits. Wishing you the best for your professional endeavors!
4.0
Apr 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and people. The office is in an easy spot to get to.

Cons

Nothing to comment at this time

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NiCE Response
1y
Thank you for your review! NICE offers an exceptional work culture rooted in respect and teamwork, as reflected in our employee surveys. Wishing you continued success in your career journey at NICE.
2.0
Jun 25, 2024
Recommend
CEO approval
Business Outlook

Pros

No micro managing, great work environment, everyone is super nice and welcoming

Cons

Salary is the biggest CON here

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NiCE Response
2y
We are glad to know you enjoy the work life and culture at NICE. Also, we have multiple processes in place to review our employees' performance and reward them accordingly. Should you have any questions, please reach out to your HR business partner.
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