Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has been stable over the past 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (101) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Some great people in the field and in mid" ((in 234 reviews)); "4. Clear future vision and roadmap 5. Good work life balance 6." ((in 211 reviews)); "Great environment and culture!" ((in 200 reviews)); "Good wlb and work culture" ((in 115 reviews)); "good benefits and on boarding process" ((in 90 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 124 reviews)); "They are cheap and salaries are low" ((in 112 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 64 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 21 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,051 total reviews)

Scott Russell

85% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,051 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,051 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Jan 8, 2025

Good team, extremely poor management

Tier-2 technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Friendly team on the support side.

Cons

Terminated by a managed who I hadn't spoken to in my 3 year tenure without any consultation. Provided a PIP without consulting my actual manager then was terminated despite improvement to meet expectation.

NiCE Response

1y

One of our NICE Values is “A is Our Starting Point”, and we give our employees various chances to meet our high standards and achieve their annual objectives. Strong performers are well compensated, and we are always looking for more superstar employees.

4.0

Jan 7, 2025

great place to work, lot's of pros, couple of cons

Sales manager

Recommend

CEO approval

Business Outlook

Pros

The people are amazing. The product and growth is unreal. The money you can make as a sdr or an ae is crazy. Super stable company,

Cons

The most you can get a raise to your base is 15% when you get promoted which is really terrible. Especially since I took a $55,000 pay cut to be a manager. Not negotiable either. I asked about attainment for the previous year and with commission I should have been close to my previous pay. Leadership training wasn't good. Philosophy for one on one's is what do you want to cover instead of how are you, here are some gaps I've noticed, let's work on them. If you're an AE the typical sales cycle is over a year. Unless your in upsells, even SMB they say over and over that it takes a year to close your first deal. A lot of the challenges I had to my success are not an issue anymore, or will be resolved with the changes they are currently making.

NiCE Response

1y

Thank you for your review. We are glad to hear that you thrived on working with the amazing people at NICE. Our position as an ever-growing market-leader underscores the strength of our products. Accountability and ownership are truly valued here, and our “pay for performance” culture reflects that commitment. Wishing you continued success in whichever career path you choose!

5.0

Dec 20, 2024

Software devop

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Nice spot for work ok

Cons

Nothing comes to mind nice

NiCE Response

1y

Thank you for your review. We wish you ongoing success in your career journey with us!

Viewing 361 - 363 of 3,051 Reviews

Jobs at NiCE

Customer Success Manager

United States

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Senior Customer Success Manager

United States

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Technical Customer Success Manager

Remote

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Senior Customer Service Engineer

United States

View job

AI Project Manager, CX

United States

View job

NiCE

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Good team, extremely poor management

great place to work, lot's of pros, couple of cons

Software devop

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