Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,212 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (100) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (31) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Great people to work with and learn from" ((in 238 reviews)); "Good work life balance and Market leader in compliance" ((in 208 reviews)); "Great environment and culture!" ((in 194 reviews)); "Good wlb and work culture" ((in 119 reviews)); "good benefits and on boarding process" ((in 89 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 121 reviews)); "They are cheap and salaries are low" ((in 117 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 67 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 21 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,044 total reviews)

Scott Russell

84% approve of CEO

75% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

May 12, 2026

Innovative AI investment but low pay and costly benefits

Director

Recommend

CEO approval

Business Outlook

Pros

Company investing in AI and trying to stay ahead of the curve.

Cons

The benefits are really expensive with salaries often being below industry average.

NiCE Response

1mo

Thank you for your review. Innovation continues to be a key focus at NiCE, reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. Our compensation and bonus structure remains above industry benchmarks. Even during recent global challenges when many companies paused bonuses and merit increases, NiCE continued to offer both. We recommend that you reach out to your manager / HR business partner in order to discuss your specific concerns. Wishing you continued success at NiCE!

3.0

May 9, 2026

Good salary and perks, but toxic team environment

Associate aps engineer

Recommend

CEO approval

Business Outlook

Pros

Good salary, lot of perks

Cons

Team was toxicand had to work in shifts

NiCE Response

1mo

Thank you for your review. At NiCE, we’re committed to investing in our people by fostering a positive culture and providing excellent opportunities and benefits. The NiCE-FLEX hybrid model empowers employees and creates space for both focused individual work and meaningful team connections. We wish you success in your professional endeavours.

2.0

May 7, 2026

Relaxed environment but low pay and trust issues

Program manager

Recommend

CEO approval

Business Outlook

Pros

Moving slow (if you like it) WLB Relaxed mostly

Cons

Bad salaries bonuses and raises No promotions Low trust on promises and management Low efficiency and a big corporate mentality

NiCE Response

1mo

Thank you for sharing your feedback. At NiCE, we’re committed to building a positive work culture that supports a healthy work life balance. Our employee surveys consistently reflect strong confidence in the leadership of our managers. Moreover, our compensation and bonus structure remains competitive, and recent updates to our performance and rewards framework further support professional growth and total rewards. If you’d like to learn more or have questions, we encourage you to revisit our benefits communication or connect with your HR business partner.

Viewing 49 - 51 of 3,044 Reviews

Jobs at NiCE

AI Solution Strategist

Remote

View job

AI Transformation Strategist

United States

View job

Senior Customer Success Manager

Remote

View job

Senior Customer Service Engineer

Remote

View job

Technical Customer Success Manager

Remote

View job

NiCE

NiCE reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Innovative AI investment but low pay and costly benefits

Good salary and perks, but toxic team environment

Relaxed environment but low pay and trust issues

Jobs at NiCE

NiCE reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

NiCE reviews FAQs

Jobs at NiCE