Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,048 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Jul 23, 2025

      No rasies of any kind in 5 years - stay away from this company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fully remote remote work is available for some positions - Yearly bonus (which was a static amount that didn't increase), which they are going to start taking away next year. - Work/Life balance can be good, depending on the role and your direct manager.

      Cons

      - Doesn't do cost of living raises - Doesn't do merit raises unless you are in the top 1% and then the merit increase is less the 5% regardless of - Doesn't do any sort of pay adjustment when moving to a completely different position - They have recently implemented a "bottom 10% doesn't get any kind of bonus" and are likely going to start firing the bottom 10%, the metrics are very vague so it will be easy for anyone to be fired. This is a policy that has been tried at several large companies like Microsoft and all of them abandoned this policy. - You can be moved to a totally different role with different responsibilities and team with no notice or adjustment to pay.

      avatar
      NiCE Response
      11mo
      Thanks for sharing your feedback. We noticed that some of the points you mentioned include misinformation about our processes and policies, and we encourage you to reach out to your manager or HR Business Partner to clarify any questions. While many companies paused bonuses and merit increases during recent global economic challenges, NiCE has continued to provide both, reflecting our commitment to our employees. The recent updates to our performance and compensation approach are designed to enhance professional development and total rewards, and full details were shared in our communications. We encourage you to revisit these communications and reach out if you require further clarification – we’re here to ensure that everyone has accurate information and feels supported.
      2.0
      Jan 8, 2025

      Ask to review comp plan before joining

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great solutions, great training. If you work for the right leadership and have the right accounts, you can be successful and make a lot of money. A true enterprise selling role, that I gained immense learning from in my time here.

      Cons

      High turnover - most don't last 2 years. 20-30% of individuals hit quota. Salesforce data is manually entered by other AE's, so territories are built blindly. The comp plan is extremely complicated, it takes a 20 slide PowerPoint for leadership to explain how on 1 slide they will comp you on a deal, and 19 slides of ways you won't get comp'd on a deal. You won't find out until weeks after closing a deal if you get full credit for a deal, which is stressful if you're close to end of year. Don't bother working existing accounts, you want only net new logos to have a chance at hitting the incentives that will get you to your quota. Dig deeper into customer references for AI products; there will be plenty of references for CCaaS but there are many clients who have recently agreed to publish a win story but are having difficulties deploying today.

      avatar
      NiCE Response
      1y
      At NICE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated as you mentioned.
      1.0
      Aug 25, 2023

      Would Not Reccomend

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      $ used to be great.

      Cons

      Fear driven culture, lost leadership

      avatar
      NiCE Response
      2y
      Our surveys consistently show a high level of satisfaction amongst our employees with regards to our work culture & atmosphere, and strong trust in the vision and strategy of our leadership. Please speak to your manager or HR business partner to discuss any specific issues that you have.
      Viewing 118 - 120 of 3,048 Reviews
      Related searches: NiCE jobs | NiCE salaries | NiCE benefits | NiCE interviews
      ReviewsNiCE reviews

      Glassdoor has 3,216 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.