NiCE reviews

3.9

78% would recommend to a friend

(3,048 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jun 27, 2015
Recommend
CEO approval
Business Outlook

Pros

- Excellent benefits that gets better over time (vacation days increase as tenure increases). - Long-time employees are very sharp - They manage their money well (but also leads to some dissatisfaction)

Cons

- Too much bureaucracy and the approval process to get anything done is ridiculous - The company takes little to no action on improving working conditions after collecting employee feedback - Recent hires are not very good and the company is not willing to pay for talent - The company is very disjointed and even with their effort to try and create a unified base, there are still tons of silos by department, role, etc.

2.0
Apr 13, 2015

Terrible Service, Execution and Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Broad set of products and company continues to grow. Some great people in the field and in mid-management.

Cons

NICE has a reputation for not having great support and it is true. Service execution is terrible with major back logs and continuing product issues across the board. This has been the case many years but it has gotten even worse and the company has not laid out an acceptable plan to fix it.

Viewing 139 - 141 of 3,048 Reviews

Glassdoor has 3,216 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.