Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,219 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has been stable over the past 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (101) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Software Developer (34) , Tech Lead (34) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Some great people in the field and in mid" ((in 235 reviews)); "4. Clear future vision and roadmap 5. Good work life balance 6." ((in 213 reviews)); "Good Culture and lots of fun activities throughout the year." ((in 194 reviews)); "Good wlb and work culture" ((in 126 reviews)); "good benefits and on boarding process" ((in 88 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 125 reviews)); "They are cheap and salaries are low" ((in 112 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 66 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 22 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,050 total reviews)

Scott Russell

85% approve of CEO

75% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,050 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Nov 10, 2024

Say goodbye to yearly raises

Professional services engineer

Recommend

CEO approval

Business Outlook

Pros

Gaining customer service experience skills

Cons

They do not offer yearly raises. "We'll talk about it at the end of the year." When the time comes, it's becomes taboo to bring up salary raises.

NiCE Response

1y

At NICE, we hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. Should you have any specific concerns or questions, please reach out to your manager or HR business partner.

2.0

Jun 26, 2024

Mediocre - Lackluster company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Market leader supportive SE’s Base pay ok. Not worst, not best. There are some reps making decent money at Nice, I was however was not one of them. Doesn’t micromanage. Good WLB

Cons

Expensive company to work for. healthcare premiums very costly. No RSU’s. 401k match is lousy - very long vesting period. I left after 3 years and my 401k all in with the Nice match was $4k vs. $11k had I been fully vested. They use PayFlex as their Flexspend provider. It’s garbage. I’m still fighting them after submitting same receipts for same things 5x. Small list of accounts worked over by former reps that don’t fit the profile for CXone. Your success is entirely based on your assigned account list. Lots of favoritism. The decent accounts I had worth were taken out of my module and given to another rep. Commission plan is borderline illegal and overly complex. Tons of red tape, big company and if you’re from the start-up world, I’d avoid at all costs. Old school still uses bell curve for performance. If you’re a woman it’s even harder to succeed here. Layoffs they try and hide

NiCE Response

1y

NICE is certainly a market-leader and places a lot of value on being at the forefront of new developments and technologies. We wish you great success in whichever career direction you choose!

2.0

Feb 12, 2024

Okay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Can work from home 3 out of 5 days a week.

Cons

Low pay. Low increases. Does not invest in support and resources needed so employees can effectively do their job. Toxic culture. Toxic managers.

NiCE Response

2y

With our NICE-FLEX hybrid model, our employees enjoy ultimate flexibility, spending 2 days in the office each week, and 3 days of remote work. Also, we love investing in our employees, and we offer a full learning and development program that allows NICErs to learn and grow in their roles. We also have lots of fun and engaging activities, from special CEO initiatives and competitions, to celebrating local happenings and holidays, team events and more. For more details, please reach out to your HR business partner or manager.

Viewing 229 - 231 of 3,050 Reviews

Jobs at NiCE

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United States

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Remote

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Senior Customer Success Manager

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NiCE

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Say goodbye to yearly raises

Mediocre - Lackluster company

Okay

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