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      North

      Engaged Employer

      North reviews

      3.9

      78% would recommend to a friend

      (389 total reviews)
      avatar

      Marc Gardner

      86% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      389 reviews
      4.0
      Sep 11, 2020

      Great company heading in the right direction!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership team cares, and this has shown especially throughout this pandemic. Communication has been great and there is a focus on employee well-being. Get to work with a diverse group of people. Company is growing and senior leadership is heading the company in the right direction for continued success. Great working environment and I truly love working at NAB!

      Cons

      The company is very complex and there could be more collaboration across departments to make it easier on the team members and to create a better experience for our merchants.

      5.0
      Sep 10, 2020

      Supportive Environment and Great People

      Hris analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive environment, great people, opportunities to learn and expand your skills/knowledge

      Cons

      Fast paced environment, but with the opportunity to learn and grow

      avatar
      North Response
      5y
      Thank you for taking the time to leave this positive feedback for NAB on Glassdoor. I was excited to see that you were employed with us PRE and POST Covid so your feedback is particularly valuable. We know through our team member feedback, that there is significant concern around the ability to learn and grow in the midst of a pandemic. I am glad that you find your work environment supportive and you are finding those opportunities to continue to develop in your career. We are already starting to feel the positive momentum in our industry and we know that only means positive growth projections for NAB...and even more opportunity for our talented and hard working team members!
      5.0
      Sep 10, 2020

      Going in the right direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Executive leadership is holding regular meetings with department and team leaders to keep everyone informed of policy updates, company performance, COVID-response plans, and any other topics people want to ask about. Attendees are invited to ask any questions in the meeting or anonymously by submitting them beforehand. Comments are as welcome as questions and encouraged! -The COVID-19 response by the company has been fantastic. Workers have the flexibility to work at home and handle to the school-age kids challenge many of us are facing. Safety for staff has been THE top priority. -The company has invested a tremendous amount of time and money to equip staff with laptops and tools necessary to work at home. -New HR leadership is very engaged and energized to continue on the path of improving our culture and addressing diversity concerns and social justice awareness has become an important focus for us, even taking time each month to take a moment of silence to reflect on policing, responsibilities to our community, and racial continuity. -Pay and benefits continue to improve a bit each year. -The company continues to invest in technologies to improve our work capabilities, to improve our ability and capacity to process for our merchants, and also to provide better data so smarter decisions can be made about where to focus for growth. -Colleagues are very supportive of one another and really know their stuff, so take the opportunity to learn from them!

      Cons

      Change is inevitable and many former employees obviously struggled with that on their way out the door. This place isn't for everyone. It's very intense and you won't be babied here. If you are ambitious, motivated, and good at what you do, you'll do really well here. If you expect to have your hand held every time you encounter problems, or struggle in an environment where tough business decisions must be made to stay competitive and profitable, or cling to old ways of thinking or prior failed leadership styles because they were nice people, you'll struggle here.

      avatar
      North Response
      5y
      Thank you so much for this thoughtful, positive review of North American Bancard, and especially for letting us know how much you appreciate and value the effort and energy we have put around having more consistent, intentional communication with our leaders across the company. Our goal is to create clarity, build resilience, and catalyze positive change so we will continue to focus on increasing and improving our communication. We are also grateful for your advice to management. I am excited to share that based upon team member feedback like yours, we will have a renewed focus on career development and succession planning in our upcoming performance review process. As the economy turns around it will be critical for us to have “ready now” talent for key positions and projects so while we have done well in this space, we can always do better. With appreciation, Kari Lawry Chief People Operations Officer
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      Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.