Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 40 reviews)); "Pay was decent." ((in 24 reviews)); "the people are great and easy to work with" ((in 12 reviews)); "The work life balance is good, and throw out any review that attempts to assert otherwise." ((in 11 reviews)); "Great pay for less than standard work, employee motto, "Just work enough to not get fired", pension and healthcare is amazing, and not a minute of overtime if you don't want it." ((in 5 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 35 reviews)); "This place also has a thriving cancerous culture of departmental bullying, upper management is aware and blissfully willing to ignore the issue as long as it doesn't directly affect them." ((in 15 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 9 reviews)); "Inconsistent training, high turnover rate" ((in 8 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

264 reviews

5.0

Oct 7, 2022

Love this Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The opportunity they gave me

Cons

I am not aware of anything

2.0

Sep 3, 2022

Management is Disorganized

Phone clerk

Recommend

CEO approval

Business Outlook

Pros

-union job -raises based on contract

Cons

-disorganized management -relatively few good managers -short training for a service that is very complex -management does not seem to care about turnover, even if problems persist

Northwest Administrators Response

3y

Thank you for taking the time to share your employment experience at NWA and for your service to our participants. Our Phone Clerk training varies by department, but training is typically 7-10 days and new associates receive a training plan as part of their onboarding process. Because our services are complex, NWA is committed to providing comprehensive training and lots of opportunities to ask questions. We are sincerely sorry that your experience did not meet your training needs and please know that your feedback has been shared with leadership.

3.0

Jun 23, 2022

Traditional office

Eligibility clerk

Recommend

CEO approval

Business Outlook

Pros

The people are nice and helpful. One con for being strict with timekeeping is that whenever necessary, you get paid for overtime by the minute.

Cons

Very traditional old school office setting with strict rules -- was not allowed to wear earphones while working, had to clock in and out for breaks and couldn't be late for more than a few minutes.

Viewing 79 - 81 of 264 Reviews

Jobs at Northwest Administrators

Medical Claims Processor

Oracle Database Administrator (hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Processor

Field Service Representative - Bilingual Spanish (Hybrid)