Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 42 reviews)); "Pay was decent." ((in 20 reviews)); "People are nice and kind." ((in 10 reviews)); "Great pay for less than standard work, employee motto, "Just work enough to not get fired", pension and healthcare is amazing, and not a minute of overtime if you don't want it." ((in 6 reviews)); "Opportunity to work from home is awesome." ((in 6 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 37 reviews)); "Upper management is not the most caring." ((in 13 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 8 reviews)); "Complex work but managers expect new hires to have lots of questions and there is extensive training provided." ((in 8 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

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Northwest Administrators

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.6

Compensation and benefits

2.5

Work/Life balance

2.2

Career opportunities

2.0

Culture & values

1.9

Senior management

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

2.0

Dec 18, 2020

Hard to climb up

Payroll compliance auditor

Recommend

CEO approval

Business Outlook

Pros

Easy to get days off

Cons

Hard to climb up Raise sucks

Northwest Administrators Response

We appreciate the time you took to provide us feedback. Our Payroll Auditor position is a great starting point for associates just beginning their professional careers. We offer extensive development and growth opportunities to prepare our associates to progress in the company. In addition, we regularly benchmark our wages and benefits offerings to industry standards ensuring we provide a comprehensive and competitive compensation package to all associates. Thank you again for your comments.

2.0

Dec 18, 2020

Toxic Culture, Top Down

Estimator

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits, many peers at your own level are great people

Cons

strict dress code, slacked on implementing covid precautions as long as possible, constant broken promises, infantilize their employees, huge class hierarchy split between hourly and salary employees, and the former head of HR was a nightmare, so HR is the scariest to talk to of anyone. Even our 'sensitivity training' didn't come until I'd been with the company 3 years, and the person GIVING the training was super offensive! Not a safe place for anyone in a marginalized group.

Northwest Administrators Response

Thank you for your comments. NWA has taken the pandemic and our response to COVID19 extremely seriously. We've taken numerous steps to ensure the safety of our associates and clients including closing our office to visitors, implementing work from home for a majority of our workforce, and enhancing our cleaning services. It sounds as though you've had some difficult experiences and that is very disappointing; however, much of what you described doesn't reflect the reality at NWA. We wish you the very best in your future endeavors.

4.0

Dec 14, 2020

Good opportunities and challenges

Trainer

Recommend

CEO approval

Business Outlook

Pros

I had worked for NWA for over 7 years. I started out as an operational trainer and worked my way up to a HR Training and Project Lead at this company. I was given many challenges and professional opportunities in my years at NWA. My strengths are varied in training and project management, which I was able to use during my employment. I had stepped away from data management and was able to pursue my passion for training. All companies have their issues with technology, management, policies, and benefits, but I never let this stop me from trying to improve training for the company.

Cons

New technology is slow to implement.

Northwest Administrators Response

Thank you for your feedback and your 7 years helping NWA meet its goals. We are always sorry to see our associates leave NWA but we wish you all the best in your future endeavors!

Viewing 121 - 123 of 264 Reviews

Jobs at Northwest Administrators

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Processor

Medical Claims Auditor (Hybrid)

Mountlake Terrace, WA

$31 - $42 /hr

(Employer provided)

View job

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Northwest Administrators

Northwest Administrators reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hard to climb up

Toxic Culture, Top Down

Good opportunities and challenges

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