employer cover photo
employer logo
employer logo

Northwest Administrators

Engaged Employer

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

264 reviews
1.0
Dec 21, 2015

Don't Work Here - Seriously

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There isn't a lot going for this company. The co-workers you have are awesome since they are all suffering with you. Some of the business experience you get is worth adding on your resume. The benefits are pretty good, since it has to distract from how badly they pay you and how small the raises are. The work can be interesting when you're not spending 40 hours a week mindlessly entering data. You work 40 hours a week, no more no less, which is nice for work/life balance.

Cons

Overall, it's a terribly run company that has zero respect for it's employees. They have no problem constantly failing high performers who answer everything correctly on the "Senior Test" by .25 points, meanwhile letting the people they like pass despite them skipping 5 questions (keep in mind you are only allowed to miss 4 questions). The "promotions" they give you, which are just exits into other departments, come with 20 cent an hour raises they think you should be grateful for. If you ever turn down a "promotion" with a "raise" they will passively aggressively send you e-mails to reconsider, without ever upping the offer. They have no issues letting people go on December 23rd because they would rather not have to pay them for Christmas. Yes, they rather pocket the $100 then give it to the employees who have been there for years during the holidays. Management constantly ask us why there's an 80% year 1 staff turnover rate, because they can't admit that it's really them and the ridiculous culture they built into this company.

1.0
Dec 16, 2015

Not Worth It

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are decent.

Cons

Highly toxic work environment. From the first day I started there was no direction. The training was non existent and the person training me was over working there. I asked for training materials and was told "I haven't gotten around to it." There was no rhyme or reason to how this person was dispensing information and seemed combative when I asked questions. Management was off site and unhelpful.

2.0
Nov 17, 2015

Treat as a stopover, and you'll be okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NWA (not nearly as cool or cutting edge of the musical group with the same acronym) is so-so. Some of the upper/middle management have some skill to be forward thinking and innovative, and usually those same people are decent human beings who treat their staff like the adults they are. The benefits are decent, but the pay is rather below average for specialized non-bargaining unit employees. There are no perks beyond a subsidized bus pass and yearly bonus, so cherish those. Some of the work can be challenging, and it can also be rewarding to help people with their benefits. There is opportunity for advancement, but beware the personal cost. The personalities represented by the employees are really varied. And that's a great thing. One of the company's biggest assets, in my opinion. They truly make being there bearable. If you treat NWA as a short term employer, maybe as a place to get some experience, then you'll be okay. You certainly get a broad overview of the extremes of office life. Don't stay too long; consensus seems to be that you become a worse, less caring employee the longer you stay.

Cons

Huge con: a lot of the managers and supervisors have never worked anywhere else, and as a result have no clue how to be an effective manager. This place is like a farm system for small-minded, clueless supervisors that could have sitcoms about them. Many of them waver between tyrannical micromanagement of the most inconsequential parts of their department to astoundingly clueless as to what their staff should be doing. Inept and inappropriate. Moderate con: It's unfortunate, but they tend to tell you what they think you want to hear. Instead of being up front and realistic when discussing job duties involved with potential promotions, they talk about special projects and things they "see you doing", but rarely follow through. I have both experienced and witnessed this type of disappointment. Frustrating con: They aren't great at recognizing how much work goes into projects, so you either kill yourself trying to meet a deadline or you have to scrounge up and beg for work to tide you over. People in management have been known to disappear for hour(s) during the work day without anyone in charge being the wiser. There are definitely work division issues, if not clear over staffing. Gross con: some of the bathrooms are disgusting with plugged sinks and toilets that splash violently when flushing. There is also no ventilation in the bathrooms - none. The recycled air is pretty bad, and illnesses pass through like a game of tag. HR policy cons: Ugh. Despite recent baby steps forward, NWA really is devoid of anything in their HR policy that competes with desirable employers. Unless you get excited about wearing jeans one day a week, I guess. They've banned music/headphones, some managers/supervisors strictly enforce the no cell phone policy, you get scolded for having too many personal items at your desk...the don't's are bigger than the do's. But if you can laugh when the entire company gets scolded for the actions of a few, you'll do okay here.

Viewing 196 - 198 of 264 Reviews

Glassdoor has 279 Northwest Administrators reviews submitted anonymously by Northwest Administrators employees. Read employee reviews and ratings on Glassdoor to decide if Northwest Administrators is right for you.