Novant Health reviews

There is little not to say inexistent attention from upper management to how employees are treated, some leaders feel free to use passive aggressive language with their employees and feel confident no action will be taken against them as most wont speak up. It is an ongoing issue in my department and no one seems to care.

I have been with the same office for 3 years, I am clerically 100% cross-trained from surgeries to prior authorizations and denials to incoming and outgoing referrals, and so on. I could bounce around this office wherever needed, whenever needed. My office views me as valuable given that when I have applied elsewhere they have asked me to please stay. I bring a lot to my team, in fact - I trained most of our team. That being said, after 3 years and getting several new job titles while gaining more and more experience, I am still paid the exact same amount as the front desk staff who have been here 6 months. When I get a raise, it is not because of my diligence, and they are given then same raise. While I am busy working multiple work queues and running circles around others, I watch front desk read books. If I have the knowledge to streamline patient care in every clerical scenario, you would think I would be compensated for that - but no. I am not alone in this. I have at least 1 coworker who is also cross-trained (I trained her) and is making the same amount as me, while also fully aware of other staff members being paid the same without the same training. If I could sit around reading books for the same pay, I would. In addition to that, our turnover rate is terrible. This is due to management. It is hard to find a good clinic with a healthy work environment. I am looking to move elsewhere at this point.