OPEN Health reviews

3.1

30% would recommend to a friend

(278 total reviews)
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Matt D’Auria

78% approve of CEO

27% positive business outlook

OPEN Health has an employee rating of 3.1 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OPEN Health employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

278 reviews
1.0
Sep 30, 2023
Recommend
CEO approval
Business Outlook

Pros

On the higher end of the salary scale for Med Comms (though this is changing as they're cutting back on increases)

Cons

Where to start... As much as the company want you to believe it is, work-life balance isn't really a priority or, if it is, they have gone about it the wrong way. Understaffed accounts, ignoring long hours worked by writers in particular (although accounts teams also stay late these days) and team morale at an all time low is countered by.....desk yoga?...management lip-service to say that they care but then cut any perks to the job? Next, it's apparent across the industry now that OH are falling behind with benefits, in that there are none to speak of really. Pension contribution is one of the lowest in the industry and benefits otherwise are effectively non-existent. There is a push for a new pay-in system that includes private healthcare, but for most that don't use it, it's not really that useful or a nice addition. The biggest problem though with the benefits is that they're being cut left, right and centre. Company bonuses have been halted as the private equity firm that acquired the company aren't happy with the profit margin (and let's be clear, the company still grew in a time when apparently the industry is failing), but rather than addressing this head on and being transparent, the company line is that everyone still needs to push to meet their (constancy changing) targets and that being busy is 'agency life'. Promotions have now been halted, or are being reconsidered (with many only getting them through threat of leaving), and the cycle has now dropped to twice per year. This basically timelines promotions in the company now - so don't join if you're expecting a promotion inside of a year. I think as others have also suggested, diversity and inclusion isn't really great - or aren't flagged as priority by the company. For those from poor socioeconomic backgrounds or POC, I wouldn't expect too much... I think most alarmingly though, the reports across the company now of workplace bullying are increasing. I'm not sure how much this is translating into HR reports, but I have to admit that the clique-like nature of some people is quite apparent...

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OPEN Health Response
2y
Thank you for your comments, we are sorry to hear you have had a bad experience. We pride ourselves on our work life balance and many people thrive in being able to get involved in many projects whilst also having the work/life balance that meets their needs. That said, we recognise that this may not be the experience everyone gets and so we are working hard to launch new smart working initiatives to benefit all employees. We have introduced a wellbeing hub and new improved benefits for all employees and recognise there is still much for us to do. In addition, we are building our new job architecture framework so that we can nurture great talent to continue to build their careers with us. We are sorry to hear comments of bullying, we do not tolerate this type of behaviour and would ask you to reach out to any member of the People Team to discuss confidentially.
4.0
Sep 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Great, hardworking staff. Good company benefits.

Cons

Lack of social events/ culture

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OPEN Health Response
2y
Thank you for your recent comment, we appreciate all forms of feedback. When you have a hybrid environment globally it is not always easy to nurture social events, this is more the case since covid. We are working hard on improving culture as employee engagement remains an important part of our ethos. Please do share where you think we can improve.
2.0
Sep 27, 2023

Would not recommend

Recommend
CEO approval
Business Outlook

Pros

The benefits are decent but that’s about it…

Cons

Upper management is all talk, no action. Workload is uneven and promotions seem to be preference based as there is no actual career pathway structure. HR contains zero employee relation expertise so if you have issues with your manager or team, you’re out of luck. I can’t believe I left a good job to come to this company, don’t make the same mistake!

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OPEN Health Response
2y
Thank you for your feedback, we are sorry to hear that you are unhappy with your experince at OPEN Health. We have focused a great deal in 2023 on initiatives and changes to improve employee engagement but of course there is still more for us to do. Ensuring we have clear career paths is key and our new job architecture framework is currently being implemented to help with this. The People team has recently gone through significant change increasing its experiences and knowledge worldwide.
Viewing 127 - 129 of 278 Reviews

Glassdoor has 290 OPEN Health reviews submitted anonymously by OPEN Health employees. Read employee reviews and ratings on Glassdoor to decide if OPEN Health is right for you.