OPENLANE reviews

3.8

71% would recommend to a friend

(484 total reviews)
avatar

Peter Kelly

86% approve of CEO

69% positive business outlook

OPENLANE has an employee rating of 3.8 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OPENLANE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
2.0
Apr 29, 2019

Lots of Problems

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees on lower ranks and in the field are GREAT, the automotive industry is fun and interesting, meet many people throughout the country.

Cons

KAR is trying to re-invent itself and bring all of its brands together under one umbrella, which leads to a lot of problems even when there's a solid plan in place, which there is not. There are tons of disconnects between business units, corporate and the field, senior level and their subordinates, departments, and the list goes on. Management is extremely top-heavy and does not respect the lower ranks as quality employees, only as cogs in the machine. They promise one thing and then go silent and don't deliver until many months later, and then it's not even close to the original plan. Not to mention the fact that senior leadership is still an "old boys club" that doesn't look to change any time soon. Departments are silos where it's tough to find co-workers in another area who can help you because there's no collaboration. There are very few opportunities for advancement and definitely no decent pay increases. Communication is so poor, I don't even have the right word to describe it... After months of rumors and questions, the massive layoff last month was done so secretly and heartlessly that many remaining employees are constantly in fear for their jobs. Last but not least, the benefits are average at best and you only get paid for 6 holidays per year instead of the normal 8 or 10 from most companies. You can meet some wonderful people, but I would not recommend working here.

4.0
Apr 25, 2019

Nice Place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- easy going job -nice pay for not doing much -hour lunches -contests with prizes, gift cards, tv's

Cons

-sometimes customers can be a bit much, but its a call center.

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OPENLANE Response
7y
Thank you for taking the time to leave a comment. We appreciate all you do for our company and customers, even if the calls can be challenging at times. If you’d like to share more comments, please email us at listens@karauctionservices.com.
3.0
Apr 25, 2019

Solid Perks No Professional Development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They offer good benefits, they provide a free gym. There are a lot of opportunities to move internally. They will soon be moving into a brand new state of the art facility.

Cons

There is a sense of division amongst the different business units not a collaborate corporation. There is no focus or support on professional development.

avatar
OPENLANE Response
7y
Thanks for sharing! We are continuously looking at global solutions for professional development, but it is a work in progress. I encourage you to check on the KAR Learning Connection - there are several courses at your fingertips for business acumen and technical skills training. I will personally take your suggestions into consideration and combine them with our recent survey comments around training and development. Please send a message to listens@karauctionservices.com with your thoughts on specific examples around training.
Viewing 379 - 381 of 484 Reviews

Glassdoor has 519 OPENLANE reviews submitted anonymously by OPENLANE employees. Read employee reviews and ratings on Glassdoor to decide if OPENLANE is right for you.