OTIS reviews

Very bureaucratic processes. While very likely temporary, there is also much confusion caused due to the recent split from UTC.

As a service account manager you work in a team of 3 - service sup, mechanic, you. These positions contradict each other, mechanics have too many units under them (so they cannot meet required hours), supervisors are pushed to keep their service hours and costs under a certain amount, account manager takes the brunt of every upset customer and needs to try to keep people happy and not lose customers. Not to mention, it is getting increasingly harder to get straight answers from supervisors - they have too much work under them and many do not have field experience. Also, to complete my work for a week I always end up working at least 9 hours a day and one to two days a week I work 12-14 hour days.