Ocado Group reviews

3.6

66% would recommend to a friend

(2,018 total reviews)
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Tim Steiner

53% approve of CEO

31% positive business outlook

Ocado Group has an employee rating of 3.6 out of 5 stars, based on 2,018 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Dec 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Cheap onsite shop,not agency Work,seeing the outdoors.occasional nice routes.being left alone to a certain extent,sometimes you will get an easy route and can finish an hour early,easy holiday booking process,the other drivers are very friendly as you are in the same boat as each other.

Cons

All the stresses and head aches of a multi drop job with heavy shopping and a camera watching you inside the vehicle and a strict yes man regime back at base. no lee way for genuine mistakes on the road and you can be treated like a donkey by customers AND the management. Be prepared to work HARD for around £300 a week take home (great if you enjoy hard work for low wages) believe me this is not a breeze pottering around delivering a few eggs,milk and bits of bread so just forget that idea! it's delivering 440-910kg (yes that nearly a tonne!) of shopping with up to 210 miles/ 25 . People are getting fatter, lazier and greedier so expect to be hauling lots of heavy crates of food and water/pop/beer cat litter/17kg bags of dog food to there door and into the kitchen if they want while some will look at you like your a peasant. it can be a very degrading job so leave your pride or self respect at home.its highly likely you may get a disciplinary at some point. You will deliver to plenty of Busy city centres and I do mean on a sat afternoon right in the centre to a high rise flats with poor or no parking.any parking tickets you get you will pay them.managers follow a set process script and at times it feels like they live to try and catch you out doing something wrong. If you are a YES SIR. NO SIR PLEASE BOSS THANK YOU FOR EMPLOYING ME kind of guy you will survive well, but any independent thinking or initiative on your part is frowned upon. you need to do exactly as your told..and I'm not joking. It was a real culture shock when I started,it feels like you are made to feel like a naughty school boy at times, it feels like they try to break you down to there way or the high way. shifts are as have been said very anti social,and your day off will be spent recovering. YOU ARE A BEAST OF BURDEN I have a hunch after working there a year possibly from all the heavy crates,if you follow the correct Woking practice you will be late back 90% of the time which isn't fun when you are on a late shift,plus if you get back early you lose your time gained having to wait in a que of on average 20-40 mins to wash and re fuel before having the vehicle scrutinised for any scratches or damage by a Marshall. it's nice when you get an easy route but this is rare! They try to run the place like your in an mobile office no consideration is given to the fact of the amount of variables that can happen being out in the road and from my experience it can seem a very oppressive regime full of miss trust and suspicion From what i seen and experienced They LOVE to use hind sight to give you a telling off,so if you make a mistake in the heat of the moment (when the company sat nav crashes or switches off in rush hour city centre leaving you clueless as to where you are going ) they may wait a few days then pull you in the office to go over something you may have completely forgotten about. By all means have a go but don't be under any illusion that you are valued. They may sack any one for the slightest thing and it appears it's usually the van camera that is most people's downfall. if you are lucky you may go straight to final written warning,depending on how severe they judge your alleged Breach of process. I honestly don't know why they think they are such a top company to work for, they really think people are that desperate possibly due to the recent recession, if you start you will see the astronomical turnover for your self. I've had much better jobs with employers who pay more for less work and who don't bang on about how great they are. looking back I wished I'd stayed with them! It's a shame as fundamentally it's a van driving job delivering grocery shopping and all that's needed is a polite attitude and a smile, but with all the extra unessesary rules,regulations and processes it makes it a lot more stressful than it needs be and as such puts a lot of people off.

1.0
Jun 12, 2020
Recommend
CEO approval
Business Outlook

Pros

nothing I can think of, honestly.

Cons

- A lot of harassment, bullying and undermining. - Micromanagement to extreme. - Calls every five minutes. - Whatever you do, it does not matter how well you do it. What matters is whether you are liked. And being liked does not depend on how nice or competent you are. It depends on how threatened your line manager feels about not losing their position to you. this was the case for me. - You are probably going to feel lonely here. - Not a friendly atmosphere. - I found spending days in this company was the best recipe for depression. - you might be called on your phone just to be shouted at for no reason, I was. No apologies were given. - been called many disrespectful names. No action was taken. Retract your application to save your sanity. My best advice.

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Ocado Group Response
6y
Thanks for raising this – it's very concerning to hear you feel that you've had this experience. It is entirely at odds with our business culture and our management policies. We would really like to arrange a conversation with you to investigate this and take appropriate action. Please email your HR Business partner and be assured any information you provide will be kept in confidence.
2.0
Feb 9, 2020
Recommend
CEO approval
Business Outlook

Pros

- Some very talented and helpful coworkers. - Nice building. - Good money for the amount of work.

Cons

I could talk about minor annoyances like the lack of coordination between teams, lack of well thought-out long term strategy and confusing processes, but there is actually one much larger problem lurking around this company that every new starter should know about before getting into this place: That is, if you like free speech and actually making a difference instead of being a puppet, you will hate this place. It doesn't matter how nice and helpful you are to other people and it doesn't matter how politely and constructively you disagree, you will be told to be silent. Not in these words of course, you will rather get a sh.. sandwich. They will very politely sit you down and make you go through the "Ocado Values", making you log your time and go through each minute, comparing it to the official checklist. Did you disagree with your leader's exact commands? You lack trust, which is an Ocado Value. Big mistake. Which is ironic, given that trust is impossible in this company. They successfully created an environment where even if you have a friendly discussion in private with a teammate, whatever you said there you might hear it back later as a complaint against you. Not to your face of course. This makes everyone walk on eggshells all the time, especially people with more unstable circumstances or a family who cannot afford to lose their jobs. Which is the majority here. On the other hand, if you don't care about things like this, you just want to sit around with a headphone, fix some bugs at a very comfortable pace and not have to have any of your own input or say about things, you basically have nothing to worry about. So it really depends on your personality.

Viewing 103 - 105 of 2,018 Reviews

Glassdoor has 2,180 Ocado Group reviews submitted anonymously by Ocado Group employees. Read employee reviews and ratings on Glassdoor to decide if Ocado Group is right for you.