Ocado Group reviews

3.6

66% would recommend to a friend

(2,015 total reviews)
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Tim Steiner

53% approve of CEO

31% positive business outlook

Ocado Group has an employee rating of 3.6 out of 5 stars, based on 2,015 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Jan 7, 2015

Good company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

different cultures, different ideas, good team work

Cons

bit less organized than other companies no clear career progress

5.0
Nov 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Working in the technology department was great - the atmosphere very friendly and relaxed. The hours were flexible and I always felt like I was trusted to get on with the job without being over-managed, and was trusted with important projects. The development environment was always fairly forward-looking, using good practices and new technologies etc and allowing teams some initiative in what to use. Colleagues were great and easy to get on with, with lots of different backgrounds. Good benefits and decent starting salary and overtime/on-call payments.

Cons

The position was advertised as a graduate scheme but training was a bit of a token gesture - although I'm fairly sure this is the same as most other places. I also always got the feeling that head office and more senior warehouse staff had it much better in terms of working environment and treatment than pickers on the warehouse floor, who were seen as fairly disposable. I can't comment on conditions for drivers or regional centre staff.

4.0
Sep 27, 2014
Recommend
CEO approval
Business Outlook

Pros

The hourly rate isn't amazing but pretty much in line with similar delivery jobs. It is definitely more than Asda (I was a Section Leader there and it still didn't pay as much) but I can't comment on other supermarkets. On a week of earlies, I get between £290 and £300 a week and on lates it's £310 to £320. You get paid for 40 hours a week, even if you luckily finish a route early so you roughly know what your going to be paid every week. You also get a small contribution to clean your uniform and there's also the meal allowance. I like that drivers get paid weekly so I always know I have money in my account. Your hourly rate increases every year for the first 4 years continuous service. There are also quarterly bonuses, each a maximum of £360 each. It's pretty easy to attain, don't be late, try not to be ill, show good customer service and don't damage the vans. I quite like the working environment. I clock in, print my route notes and receipts off and get myself prepared to leave. Some days I may not have a route, in which case there may be redeliveries to do, or you sit around as a spare driver for any emergencies that may arise. More often than not the managers will let you leave early. I get along with the management team. Some other reviewers don't. I find that if you come in, do your job to a good standard and keep your nose clean then they generally leave you to it. Most of them are approachable if you need help. Uniform is ok. I get through a lot of trousers. I tend to split them from bending and crouching. Safety boots are comfy and durable if you treat them well. They issue you a bag, torch (I got my own as the one they supply is massive) clipboard etc. Out on route you're your own boss essentially. You do have your drops to deliver within their slots and usually this is the case. Sometimes there are issues that are out of your control, such as the warehouse being behind on picking or heavy traffic, but if you keep the customer informed they tend not to be too arsey at the door. Our depot covers the Midlands, so I have been to some really nice places and seen some massive houses. I've also been to some less desirable places. You have to take the rough with the smooth!

Cons

The rota: they don't like people doing just earlies or just lates. It's a mix bag. One week you could be starting at six, the next finishing at midnight. The saving grace for Resource Planning is that they are pretty good if you need holiday at short notice. It may be a case of if you're flexible with them then they're flexible with you. I quite like the text message system they use, offering short term holiday, different start times or the chance to work at a different depot for a little bit of overtime. Sometimes the routes can be very challenging and physical. Flats without lifts with cat litter and water is never fun. Development: not as easy as they may make out. As a CSTM (driver) it's difficult to make an impression to the higher management as most of your work is out on the road. I also feel a "if your face fits" attitude is prevalent. I have previous experience in a home shopping environment prior to Ocado but I was turned down for a development role because they wanted me to have more experience. So don't assume because you have done the job elsewhere then you will climb the ladder quicker. You won't, unfortunately.

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