Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "Great atmosphere and culture all round" ((in 25 reviews)); "benefits are good" ((in 23 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 18 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"Poor management" ((in 22 reviews)); "You could become a manager." ((in 10 reviews)); "long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 7 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

69% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

59% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

331 reviews

4.0

Jan 22, 2026

Fast onboarding

Customer service

Recommend

CEO approval

Business Outlook

Pros

They onboard you quickly, and always overtime available. Good stop gap job.

Cons

Heavy routes, variables out on the road, mixed shift times

Ocado Retail Response

5mo

Thank you for taking the time to share your experience with us.

4.0

Jan 19, 2026

Worklife

Customer service team member

Recommend

CEO approval

Business Outlook

Pros

You get you your Rota for the whole month at once. 1st Parking fine was paid by some drivers union if you signed up as a member might have changed now. The snack in the vending machine are very cheap so fill up before you go out on route.

Cons

Early start (could be a con or a pro depending on the person).

Ocado Retail Response

5mo

Thank you for taking the time to share your positive experience at Ocado Retail.

3.0

Jan 15, 2026

Alright for no qualification

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It’s pretty decent, the management is so rude.

Cons

Management is so rude, I don’t think I ever saw them smile.

Ocado Retail Response

5mo

Thank you for taking the time to review - feedback is something we value at Ocado Retail, so please know that we’ll take this on board for the future.

Viewing 28 - 30 of 331 Reviews

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Jobs at Ocado Retail

Influencer Executive

Hatfield, East of England, England

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Demand Planner - Fresh

United Kingdom

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Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

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Finance Project Manager

Hatfield, East of England, England

£29K - £40K /yr

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Retail Media - Ad Ops Lead

Hatfield, East of England, England

£59K - £74K /yr

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