Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"Great atmosphere and culture all round" ((in 28 reviews)); "The pay is okay and the people are great!" ((in 26 reviews)); "benefits are good" ((in 24 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 18 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"long hours and shift changes" ((in 9 reviews)); "Very poor work life balance and awful shift patterns." ((in 6 reviews)); "Poor progression opportunities and bad location" ((in 3 reviews)); "Heavy work load, lack of appreciation" ((in 3 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

69% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

59% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

331 reviews

5.0

Jan 13, 2021

Great company if you work in head office

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Overtime availability, at time and a half

Cons

Shift pattern mostly lates and not easy to swap. Contact Center closed and moved to Sunderland. Over 200 jobs lost.

Ocado Retail Response

Thanks for taking the time to review Ocado Group, and for all of your hard work during your time with us. Katie

4.0

Dec 3, 2020

The Job was good, however, unsupportive higher management

Customer care advisor

Recommend

CEO approval

Business Outlook

Pros

- Pay - Job Satisfaction - Colleagues

Cons

- management - communication - favouritism

Ocado Retail Response

Thanks for taking the time to review Ocado Group. We have made a note of your posts regarding management and will pass this along to the relevant team. Thanks for all your hard work. Katie

4.0

Oct 28, 2020

Contact centre advisor

Recommend

CEO approval

Business Outlook

Pros

Great team, great management, great amenities in office

Cons

Bad working hours, starting at 6am - midnight when local transport limits don’t run

Viewing 304 - 306 of 331 Reviews

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Jobs at Ocado Retail

Treasury Analyst (12 Month FTC)

Hatfield, East of England, England

£40K - £56K /yr

(Glassdoor est.)

View job

Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

View job

Senior Finance Analyst - Operations

Hatfield, East of England, England

£45K - £60K /yr

(Glassdoor est.)

View job

Finance Project Manager

Hatfield, East of England, England

£29K - £40K /yr

(Glassdoor est.)

View job

Customer Hub Advisor (Compressed/Weekend Shift)