Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"Great atmosphere and culture all round" ((in 29 reviews)); "The pay is okay and the people are great!" ((in 28 reviews)); "benefits are good" ((in 24 reviews)); "Easy to get into and good pay" ((in 20 reviews)); "very smart and friendly colleagues" ((in 19 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 8 reviews)); "Very poor work life balance and awful shift patterns." ((in 6 reviews)); "Outside of London, career progression good but not often" ((in 5 reviews)); "Shift work" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

69% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

59% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

331 reviews

5.0

Sep 4, 2025

Easy job (physically a little demanding)

Cstm delivery driver

Recommend

CEO approval

Business Outlook

Pros

Easy work, relatively nice managers, working alone, quick hiring process and good onboarding/training process

Cons

Shift work one weeks you might be AM and some weeks PM

Ocado Retail Response

9mo

Thank you for taking the time to share your feedback. However, it looks like your review is meant for Ocado Logistics, not Ocado Retail. You can find Ocado Logistic's Glassdoor page here: https://www.glassdoor.co.uk/Overview/Working-at-Ocado-Logistics-EI_IE9400350.11,26.htm

5.0

Aug 20, 2025

Good place to start your career

Category insight manager

Recommend

CEO approval

Business Outlook

Pros

Nice culture, good team spirit

Cons

You got a progression ceiling at manager level

Ocado Retail Response

8mo

Thank you for your kind words! We’re so glad to hear of your positive experience at Ocado Retail.

5.0

Aug 19, 2025

Good company to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Balanced working hours and good learning.

Cons

Internal moment is hard and senior management gives less thought to your aspiration.

Ocado Retail Response

8mo

Thank you for sharing your feedback! We’re always looking for ways to improve and your input is valuable to us.

Viewing 55 - 57 of 331 Reviews

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Jobs at Ocado Retail

Influencer Executive

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Customer Hub Advisor (Late Shift)

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