Ocado Retail reviews

- A lot of processes are very messy, dated and unnecessarily long. There isn't an awful lot of trust in those at lower levels so huge sign off processes take place on even the smallest of tasks, often causing delays and increased workloads. - Teams are run to the ground with workload - I've worked in high pressure environments before but this is by far and away the worst I've ever experienced first hand. So many teams are under-resourced! There seem to be a lot of vacancies and new starters every week but not in the teams that need it the most. - Very little is done to protect employee mental health during times of high workload, resulting in a high turnover of staff and people in non-management roles being signed off work. Ocado have a lot of work to do to recognise the impact that the stressful workload has on employees' lives both in and outside of work. - Work life balance is non-existent and mental and physical health isn't a focus, just a box-ticking exercise. - Systems are incredibly out dated and no longer fit for purpose. They lengthen processes by days for tasks that would take minutes in other companies. Ocado are supposedly a "tech" company but I haven't seen any evidence of this in the systems that are available to employees. - Little to no desire to allow flexible working. Far too much pressure on employees to return to the office pre-vaccines when many still weren't comfortable. - Rather depressing office and office location, with a truly awful staff canteen. For an office just outside of London, there's really nothing to draw people in from London as there are far better offices and amenities available in the city. - Little to no performance reviews. There don't seem to be any clear career development objectives and no training available to build and improve skills either. Managers don't seem to have a clue about how to help you progress, often having very little direction themselves.

Even your toilet breaks are monitored. Gotta meet those kpis, right?