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      Ocado Retail

      Engaged Employer

      Ocado Retail reviews

      3.7

      69% would recommend to a friend

      (331 total reviews)

      Hannah Gibson

      78% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      331 reviews
      1.0
      Jul 8, 2023

      Shambolic and being destroyed from the top down

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The colleagues around you (at your level) Free Parking sickness policy Cheap snacks

      Cons

      The management are on a path to self destruction whilst working on their own agendas. They have spent so much effort making sure their development plans are structured for themselves they have forgotten those around them. Managers employed in positions for their friendships or relationships with other managers not their actually skill or ability. Redundancies made of staff that were essentially the next managers and some of the most experienced in the business with no reason given to those individuals other than “benchmark” Those not made redundant from the same role ironically all related in some way to people in the business or have no plans to progress so aren’t a threat to other managers. Incentives for bringing your best self and giving the odd member of staff a mug with chocolate bars in seen as a way to encourage and motivate.

      avatar
      Ocado Retail Response
      2y
      Thank you for providing your feedback. We do encourage all colleagues to provide regular feedback through anonymous engagement surveys and listening groups which our Leadership team review and ensures any necessary changes are made. If you'd like to discuss any of your comments further please don't hesitate to reach out to your People Partner or email people.team@ocadoretail.com.
      3.0
      Dec 12, 2022

      Could be so much more than it is

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount for Ocado and m&s

      Cons

      Bomb scare. Locked the staff inside the building to deal with customers. Wrong people in higher rolls. Pay is just awful

      1.0
      Sep 14, 2021

      The most employee-hostile company I've ever worked for

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff discount. On-site parking. Food available on-site.

      Cons

      Egregiously poor management at all levels. The most ineffectual, inept HR department of any company I've worked for in over 30 years. Staff are very poorly treated. Senior management rarely speak the truth. Does not comply with employment law unless you shove the relevant legislation in the face of management and the HR department. The company caused me an injury due to their admitted negligence; they refused to pay me for the time I was forced to take off due to the accident. They tried to put me on various stages of absence management, requiring me to get the GMB Union involved to get this overturned. The company offered me less than the legal precedent amount in damages, refused to pay more, and I had to take them to court; the judge found in my favour.

      avatar
      Ocado Retail Response
      4y
      Thank you for taking the time to leave a detailed review of Ocado Group. We are passing on your comments to the wider team for further review.
      Viewing 7 - 9 of 331 Reviews
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      ReviewsOcado Retail reviews

      Glassdoor has 356 Ocado Retail reviews submitted anonymously by Ocado Retail employees. Read employee reviews and ratings on Glassdoor to decide if Ocado Retail is right for you.