Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

70% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "Great atmosphere and culture all round" ((in 27 reviews)); "Some good benefits and supplier freebies" ((in 24 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 19 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 8 reviews)); "Very poor work life balance and awful shift patterns." ((in 6 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

70% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

57% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

331 reviews

5.0

Apr 14, 2025

Great culture and exciting place to work

Project manager

Recommend

CEO approval

Business Outlook

Pros

Lovely people Exciting and fast paced Agile Fair and transparent

Cons

Not many cons at all. Teams are run lean we could do more with more resource. Moved from 2 days to 3 days in the office.However is very supportive and provides flexibility if needed

Ocado Retail Response

Thank you for your kind words! We’re so glad to hear of your positive experience at Ocado Retail.

5.0

Apr 13, 2025

Bad

Driver

Recommend

CEO approval

Business Outlook

Pros

Money gets paid into acc

Cons

Have to go to work

Ocado Retail Response

Thank you for taking the time to share your feedback. However, it looks like your review appears to be meant for Ocado Group, not Ocado Retail. You can find Ocado Group’s Glassdoor page here: https://rb.gy/yb0i3m

5.0

Apr 6, 2025

Great

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Calm work environment and supportive managers

Cons

None that I have came across

Ocado Retail Response

This is great to hear! Thank you for taking the time to share your positive experience at Ocado Retail.

Viewing 79 - 81 of 331 Reviews

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Jobs at Ocado Retail

Demand Planner - Fresh

United Kingdom

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Influencer Executive

Hatfield, East of England, England

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Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

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Finance Project Manager

United Kingdom

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Retail Media - Ad Ops Lead

Hatfield, East of England, England

£59K - £74K /yr

(Glassdoor est.)

View job