Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

70% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "Great atmosphere and culture all round" ((in 27 reviews)); "Some good benefits and supplier freebies" ((in 24 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 19 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 8 reviews)); "Very poor work life balance and awful shift patterns." ((in 6 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

70% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

57% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

331 reviews

3.0

May 7, 2025

Not too bad

Customer service delivery driver

Recommend

CEO approval

Business Outlook

Pros

The job is straightforward and sometimes early finishes.

Cons

Not much room for progression

Ocado Retail Response

Thank you for taking the time to share your feedback. However, it looks like your review appears to be meant for Ocado Logistics, not Ocado Retail. You can find Ocado Logistic's Glassdoor page here: https://www.glassdoor.co.uk/Overview/Working-at-Ocado-Logistics-EI_IE9400350.11,26.htm

5.0

Apr 23, 2025

Don't offer part time

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed working here. The customers are so lovely and grateful for your help. However I was unable to commit to the full time.

Cons

Ocado don't offer part time

Ocado Retail Response

This is great to hear! Thank you for taking the time to share your positive experience, we will take your advice on board.

5.0

Apr 22, 2025

Nice culture

Assistant buyer

Recommend

CEO approval

Business Outlook

Pros

Flexible working and good benefits

Cons

Lack of coaching and feedback culture

Ocado Retail Response

Thank you for sharing your feedback! We’re always looking for ways to improve and your input is valuable to us.

Viewing 76 - 78 of 331 Reviews

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Jobs at Ocado Retail

Demand Planner - Fresh

United Kingdom

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Influencer Executive

Hatfield, East of England, England

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Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

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Finance Project Manager

United Kingdom

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Retail Media - Ad Ops Lead

Hatfield, East of England, England

£59K - £74K /yr

(Glassdoor est.)

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