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Ocean State Job Lot

Engaged Employer

Ocean State Job Lot reviews

2.9

38% would recommend to a friend

(934 total reviews)
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Marc Perlman

35% approve of CEO

36% positive business outlook

Ocean State Job Lot has an employee rating of 2.9 out of 5 stars, based on 934 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ocean State Job Lot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

934 reviews
5.0
Jan 16, 2018
Recommend
CEO approval
Business Outlook

Pros

The company just celebrated it's 40th anniversary. It's grown every year. Jobs are being added at the corporate office, in the field in support and retail functions, and at the newly expanded distribution center. The company believes in promoting from within, too. It's an exciting place to work.

Cons

Some of the specific store locations are small and aging - those are more challenging places to work than our newer/bigger stores. Also, the company values loyalty and longevity - which is a plus - but it means that some people struggle with embracing change, and others bring baggage from days gone by to work with them.

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Ocean State Job Lot Response
8y
Nice thoughts. Thank You. As you know, we are working hard at updating older stores and getting our entire fleet of stores representing the OSJL brand. We will continue to listen and support the continued change for OSJL.
5.0
Jan 14, 2018

Area Supervisor

Recommend
CEO approval
Business Outlook

Pros

The Managers throughout my 5 week training program were all very dedicated to my success and ensuring my training was up to par. All management and supervisors I work with have been great, many have worked their way up and are very willing to share their in depth knowledge. I love that the company is so into process improvement, and that despite being around for a long time are still willing to hear you out. I love what the company stands for and I think it’s an exciting time to be with OSJL as they continue to grow. One of my primary reasons for leaving a company I was with for so many years (and love!) was so that I could work somewhere that I could make a difference, and could help mold and shape. I also love how into the community they are, because I think the best way to be a successful business is to be apart of the community in which it is in. I’m excited to see many more years with OSJL

Cons

They could use some more focus on their customer service at store level, with more training tools and focus on training soft skills for their associates. As well as ensuring those who train, know how to train. Many associates are great and friendly but would have fewer customer related issues if they were taught how to handle issues more consistently.

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Ocean State Job Lot Response
8y
Thank you for your review! Associate training and expanding our customer service offerings is one of our top priorities for 2018! Please contact me at 401-295-2672 x1179 with your ideas, we need your input!
1.0
Jan 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Was good for a long time when we worked as a team until 2 of the best Supervisors in the company got terminated due to the agenda of a few associates.As a result,morale and sales plummeted and made the place intolerable to stay at.

Cons

Lots of High School games by grown ups

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Ocean State Job Lot Response
8y
Thank you for taking the time. In all situations the leadership of the company looks closely at all situations and considers the points you made. We are a very fair, pro associate company. We are not sure what situation you are posting about. However, we are at a disadvantage when people hear one side of a story. Please feel free to speak with your DC, RM, Director of Stores, or your HR leaders to share your concerns.
Viewing 676 - 678 of 934 Reviews

Glassdoor has 962 Ocean State Job Lot reviews submitted anonymously by Ocean State Job Lot employees. Read employee reviews and ratings on Glassdoor to decide if Ocean State Job Lot is right for you.