Old Navy reviews

3.6

61% would recommend to a friend

(14,688 total reviews)
avatar

Horacio “Haio” Barbeito

71% approve of CEO

54% positive business outlook

Old Navy has an employee rating of 3.6 out of 5 stars, based on 14,688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Oct 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Young energetic workforce great discount at all gap stores

Cons

holiday work policy high pressure sales goals for old navy cards firing policy for not meeting onc goals they don't really care about jenny the way you do I ask every old navy sales associate to tell old navy customers that if they don't get enough old navy card applications that they will be fired within six months of getting the job. That is Gap Inc's policy. I was given my verbal warning AFTER my 90 day mark...approaching the beginning of my fifth month. I was an old navy shopper that is why I chose to work there...it was a disappointment to learn that employees are treated this way. Employees who do get lots of old navy credit cards get more perks...sent home early, more leniency with breaks, more praise cards. Even if you give great customer service, recover quickly and neatly, really care about jenny and the store's ces marks and fullfill every other aspect of your job it does not matter...it only matters if you deliberately lie to people and misrepresent the nature of having an actual onc.....The ONC has a 24% interest rate what kind of incentive is 10% off at pos? Do not work here if you have ethics or morals...I thought Old Navy cared about it's employees and customers I was wrong...I am giving my notice on basis of this immoral activity.

2.0
Sep 18, 2009

Too much pressure

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice discount between the brands. Store is relatively fun. Good about making sure workers get their breaks.

Cons

ALWAYS stay late when closing. Get scheduled to 10 (close at 9) and stay until 11 or later - which is horrible if you have someone picking you up because even if you get a ball park for when you'll get out, they always end up sitting out in the parking lot for at least 20 minutes waiting. WAY too much pressure behind ONCs. Must ask everyone multiple times and keep spouting off benefits until the customer agrees to apply or gets angry and walks away. If you don't reach your ONC goals you get less hours. Most of the time customers "already have one" and don't need to apply or they "have bad credit" and won't bother applying. Both of which are out of your control. Have bad credit? Apply anyway! Who cares about the few points you lose from your credit score! Sure if you get approved you can make those points back, but if you're denied? Sucks to be you! Management wants you to be overly "excited to be working" when talking to the customers which makes employees come off as fake which can also rub customers the wrong way. Yet a lot of customers are rude if you jump on them before they've had time to browse.

1.0
Apr 13, 2009
Recommend
CEO approval
Business Outlook

Pros

Good employee discount, cool coworkers.

Cons

Management is miserable. They will skip your breaks and break state laws regarding lunches and overtime. They will schedule you until ten and tell you you're not allowed to leave until 11:30. They treat employees like potential criminals and go through your bags when you are leaving for lunch or at the end of your shift to make sure you're not stealing merchandise.

Viewing 58 - 60 of 14,688 Reviews

Glassdoor has 15,415 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.