On reviews

NEEDS to focus on getting a more diverse leadership team across the board. We've had a lot of time to prioritize this and progress isn't being made fast enough. Pay is not even close to competitive. Need to keep up with the times otherwise we will continue to lose great people to competitors. It's not just about salary, it's about respect.

Outsourced hard working local Portland staff to pay lower wages to people in Jamaica. They said outsourcing saved them money. At what cost to customer service and US locals jobs? Do not support this company after they laid us off. People in the United States with families and homes. Very sad they saw numbers verse quality of service. Many customers complained that the over seas staff were not helpful. I agree that they are paying people less for my job but aren’t getting much respect from customers for it. Very disappointed in the end with this company.