OnTrac reviews

3.0

38% would recommend to a friend

(140 total reviews)
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Mike Brown

75% approve of CEO

43% positive business outlook

Reviews by job title

140 reviews

Reviews about "Compensation"

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2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy but busy if you are dealing with small packages. Much more physical if they have you loading trailers.

Cons

It gets hot and pay is low.

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OnTrac Response
1mo
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. We take feedback like this seriously and are always looking for ways to improve the employee experience across our teams. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.
3.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good fast hiring part time available as well

Cons

Upper management can not be the best but most are very nice.

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OnTrac Response
3mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve found this to be a good starting opportunity, especially with the pay, fast hiring process, and flexibility that part time roles can offer. That’s something we aim to provide across our teams. We also appreciate your feedback around leadership and the importance of treating everyone fairly. Creating a consistent and supportive experience for all team members is important, and insights like yours help us continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate everything you and the rest of the team do to keep things moving.
3.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Remote Paid training

Cons

Lack of communication outdated in some of the process find results of customer issues are sometimes unclear to agent, therefore no easy way to be transparent with customer

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OnTrac Response
3mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve found value in the flexibility, remote work, and paid training, especially as a role that can support work life balance. We also appreciate your feedback around communication and process clarity. Ensuring our teams have clear information and consistent processes to support customers effectively is important, and insights like yours help highlight where we can continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.
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