OnTrac reviews

2.9

39% would recommend to a friend

(598 total reviews)
avatar

Mike Brown

69% approve of CEO

40% positive business outlook

OnTrac has an employee rating of 2.9 out of 5 stars, based on 598 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OnTrac employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

598 reviews
3.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good fast hiring part time available as well

Cons

Upper management can not be the best but most are very nice.

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OnTrac Response
2mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve found this to be a good starting opportunity, especially with the pay, fast hiring process, and flexibility that part time roles can offer. That’s something we aim to provide across our teams. We also appreciate your feedback around leadership and the importance of treating everyone fairly. Creating a consistent and supportive experience for all team members is important, and insights like yours help us continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate everything you and the rest of the team do to keep things moving.
3.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Remote Paid training

Cons

Lack of communication outdated in some of the process find results of customer issues are sometimes unclear to agent, therefore no easy way to be transparent with customer

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OnTrac Response
2mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve found value in the flexibility, remote work, and paid training, especially as a role that can support work life balance. We also appreciate your feedback around communication and process clarity. Ensuring our teams have clear information and consistent processes to support customers effectively is important, and insights like yours help highlight where we can continue to improve. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.
4.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

As a seasonal Package Handler, I really liked the leadership there at the Kent warehouse and the employees (orange vest leads, grey vest permanent employees and other blue/yellow vest seasonal employees). You start the shift being told what is ahead for that day and then you go to it. There is a big difference in the lightest work, which may be clothes retail bag packages, and the heaviest work, which may be team lifting tires heavier than 50 pounds. There is good employee appreciation with pizza or tacos, etc.

Cons

If this is your first package handler experience, it is important to realize that you are expected to come in around Peak Season and really produce, which (as a pro there is a seasonal premium) is expected with the volume and with that seasonal premium- the con is that sometimes the direction on how to do seemingly simple tasks is a bit nuanced. After a seasonal role, I found that because of the inherent nature of there being different sized boxes, loading a trailer is not an exact science.

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OnTrac Response
2mo
Thank you for taking the time to share your experience! We’re really glad to hear you enjoyed being part of the team at our Kent warehouse, especially the leadership and the teamwork across the different groups. That kind of support makes a big difference during peak season. Our operations move fast and, as you mentioned, the work can vary quite a bit from lighter packages to heavier team lifts, so we appreciate the effort and flexibility that goes into every shift. It’s also great to hear the team created moments for employee appreciation along the way. We also appreciate your feedback around communication, especially during situations like severe weather. Clear and timely updates are important, and insights like yours help us continue to improve how we support our teams. We appreciate everything you and the rest of the team do to keep things moving.
Viewing 133 - 135 of 598 Reviews

Glassdoor has 717 OnTrac reviews submitted anonymously by OnTrac employees. Read employee reviews and ratings on Glassdoor to decide if OnTrac is right for you.