The company we had a contract with was terrible. Improper transfers, no shows with field techs, etc. Most of the time, by the time I got the call, the customer had been given the run around for hours, if not days, by other employees that were not a part of teleNetwork. Companies were often angry and towards the end of my time there I was subjected to a lot of verbal abuse from customers. You have to have thick skin and you have to know how to deescalate calls - that will be your most important skill at this company. I did start to look at it as a challenge, and was often proud of myself when the customer would end the call happy and stating I was the only one who actually listened and fixed their problem.
