Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      OneTouch Direct

      Is this your company?

      OneTouch Direct reviews

      2.7

      35% would recommend to a friend

      (384 total reviews)

      Joseph Mole

      33% approve of CEO

      29% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      2.8

      Work/Life balance

      2.6

      Culture & values

      2.4

      Senior management

      2.4

      Compensation and benefits

      2.4

      Career opportunities

      OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      384 reviews
      5.0
      Mar 2, 2018

      Customer service professional

      T-mobile customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      One touch direct is an great opportunity for growth, While learning how to treat, respect,help and respond to each customer needs. We use uncarrier moves and provide available benefits of being an T-mobile customer, and solving each customer issue with accurate results.

      Cons

      Make sure you always do your job successfully

      2.0
      Feb 11, 2018

      It is what it is

      Telesales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      More relaxed atmosphere than other call centers, and superviors are easy to work with, so it's usually drama-free. You aren't glued to a cubicle throughout the day. Both centers in the Tampa metro area are in convenient locations.

      Cons

      Employees are underpaid, and commission fluctuates wildly. Some positions are not sustainable. Some employees can be unprofessional, depending on which center you work at. Very low incentive to excel at your job.

      1.0
      Jan 2, 2018

      Retention Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a place to work at

      Cons

      Pay Unprofessional behavior of management Lack of respect for customers

      Viewing 49 - 51 of 384 Reviews
      Related searches: OneTouch Direct jobs | OneTouch Direct salaries | OneTouch Direct benefits | OneTouch Direct interviews
      ReviewsOneTouch Direct reviews

      Glassdoor has 388 OneTouch Direct reviews submitted anonymously by OneTouch Direct employees. Read employee reviews and ratings on Glassdoor to decide if OneTouch Direct is right for you.