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OneTouch Direct

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OneTouch Direct reviews

2.7

35% would recommend to a friend

(385 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 385 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

385 reviews
1.0
Mar 16, 2022

A meat grinder.

Recommend
CEO approval
Business Outlook

Pros

There are no pros here.

Cons

Refusal to give promised hours, both taking hours or giving extra with not warning or choice. Constant failure to give agents technical support. No warning of coming changes to job spec. Any and every excuse will be used to rob you of bonuses. Under hire and over work people until they quit. Constant micro management.

2.0
Mar 13, 2022

Inept and Unethical

Recommend
CEO approval
Business Outlook

Pros

OTD can be very laid-back and relaxed. Truly a different pace for a call center versus others I have experienced. I do believe there are some managers who truly care for the staff.

Cons

A place that does not respect nor value their employees whatsoever. Call centers have notoriously high turnover just due to the nature of the job but that doesn’t mean you should treat your employees as expendable. Management and leadership is unethical, the way they talk about their employees behind closed doors, the truly awful acts they condone for top performing sales people and their complete lack of any diversity is appalling. I know some people will still work here because they need a job, times are challenging but I strongly urge anyone considering this place to ask the hard questions in their interviews. Be sure that whatever client you end up working for has effective leadership.

1.0
Feb 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Nothing is good At this job

Cons

If they dislike you personally they will fire you Unsanitary work environment Horrible management

Viewing 118 - 120 of 385 Reviews

Glassdoor has 389 OneTouch Direct reviews submitted anonymously by OneTouch Direct employees. Read employee reviews and ratings on Glassdoor to decide if OneTouch Direct is right for you.