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OneTouch Direct

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OneTouch Direct reviews

2.7

35% would recommend to a friend

(385 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 385 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

385 reviews
3.0
Dec 27, 2017

Try hard not to give up on the job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-PTO Racks up quickly -Many opportunities to get promoted -flexible with scheduling and lenient on attendance if it's necessary

Cons

there are incentives that can be earned aside from your base pay, like commissions and bonuses, but the metrics you have to meet seem almost rigged to not be easily achieved lately there's been an attendance crisis so bad that on many occasions entire teams won't show up for work. I won't deny many coworkers have real and personal circumstances that may cause this but the majority have made a habit of showing up or leaving when they please. In turn, this leads to my next point. The few of you that dutifully show up to work will have a lave amount of inbound calls to tackle that will be back-to-back. Cashing out your PTO is a pain; the system you're supposed to submit requests to automatically denies them and you have to go through an undertaking of having to ask your supervisor to notify management so they can revise your denied request

1.0
Nov 25, 2017

Worst experience ever

Recommend
CEO approval
Business Outlook

Pros

None, this place is a joke

Cons

Everything is bad, they constantly change commission structure so you don’t make money, good managers are either transfer to other programs or they leave plus they push you to sell

2.0
Nov 23, 2017
Recommend
CEO approval
Business Outlook

Pros

It was a better situation than telemarketing.

Cons

They would change requirements for the calls, the programs, the shift times, whatever, at their own whim. We had no assigned cubicles, it was catch as catch can with seating; supervisors would be changed, and there was not really enough time or respect for the human being. The computers were old and would break down occasionally and take a long time to get back up and running. At first we did sales and there were commissions. When management saw how much some people were able to make, commissions disappeared. But to be fair, it was not a bad working environment, and what I commented on took place four years ago. I don't know how they may have changed to a more employee- compassionate environment.

Viewing 232 - 234 of 385 Reviews

Glassdoor has 389 OneTouch Direct reviews submitted anonymously by OneTouch Direct employees. Read employee reviews and ratings on Glassdoor to decide if OneTouch Direct is right for you.