Pros
Work is good. Clients are sometimes fun to work with. CSM's know some of what they are doing. Supervisors and in office management is great but you can tell the stress is getting to them.
Cons
They say you can work from home. Not true. Badges have to be checked everyday. No exception for family time. Tracking all activity. Currently underservicing clients to a point where we feel we might get in trouble. "Work Harder" is message from leadership. Losing people and haven't replaced anyone means more work for all. The CSM team has changed in the last two years means all the knowledge has left. HR is a joke. No company hand book because it is in the "lawyers hands". So they are making policy up on the fly and then telling you it is policy. There is no company goal or vision of where they want to be in 1,5, or 10 years.
