OpenGov reviews

3.3

50% would recommend to a friend

(404 total reviews)

Thiago Sá Freire

55% approve of CEO

58% positive business outlook

OpenGov has an employee rating of 3.3 out of 5 stars, based on 404 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenGov employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

404 reviews
1.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Many talented, mission-driven engineers and managers remain, genuinely invested in improving local government. The company’s mission, improving transparency and efficiency in government, continues to attract people who care deeply about civic impact.

Cons

Leadership turnover and direction drift: Since the acquisition, the company has lost its CTO, both senior VPs of engineering, and several long-tenured VPs with deep domain knowledge. These departures have left a vacuum filled mostly by sales-oriented leaders or overextended managers. The result is a “promotion by attrition” culture that rewards visibility and compliance over competence. Culture erosion and politics: Collaboration has given way to insular cliques and favoritism. Decisions are made top-down, often by leaders seeking validation rather than sound strategy. Constructive feedback is discouraged, while dissenters are marginalized or reassigned to less visible roles. Weaponized incompetence: Some teams hold ownership over key systems they often leave unstable or hard to work with, yet still restrict others from stepping in to help. Whether intentional or not, this dynamic gives certain teams undue leverage and slows progress across the organization. It fosters dependency and undermines trust between groups trying to collaborate. AI hype over technical rigor: The company has gone all-in on AI, but any critique of quality or real-world applicability is unwelcome. Most critically, success is measured by announcements, not outcomes. Projects that should take months are promised in days, and those who raise concerns about feasibility are labeled as blockers. Uneven accountability: Those who produce quick, flashy prototypes often get promoted, while those who maintain or fix unstable systems shoulder the long-term burden without recognition. Return-to-office tension: The RTO mandate is enforced with attendance spot-checks and reports, even leading to false accusations of absence. Some employees come in sick to avoid scrutiny, a clear sign of eroded trust.

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OpenGov Response
9mo
Thank you for your detailed, candid feedback. While this isn’t what we hear from most teammates, we’re sorry this was your experience and we take it seriously. We’re investing heavily in manager development and our engineering leadership (2 recent SF Leadership Development Programs, with Pune program launching this October). On AI, we agree with you that it needs to be approached responsibly. Like with all our work, we're measuring success by customer impact and real outcomes, not just announcements of shipped features. ‘Win as One’ and ‘Do the Right Thing’ guide us, and honest, constructive feedback is always welcome at OpenGov. If you’re open, we’d value a deeper conversation and encourage you to reach out to the team to talk more.
1.0
Oct 1, 2025

Do Not Recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You work with some amazing, smart, talented people on a daily basis!

Cons

In looking here, I see what look like many false five-star reviews, most likely prompted by executives and leaders asking employees to write them. OpenGov operates with a toxic culture built on fear and intimidation. A circle of managers and executives — the “good ole boys club” — reward and promote each other and micromanage employees to the point of burnout. Work-life balance is nonexistent. Oftentimes, employees work nights and weekends, missing family events and medical appointments. Even after employees left, management continued to reach out in ways that felt intrusive, as if control extended beyond the workplace. Take heed!

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OpenGov Response
9mo
Thanks for sharing. We’re sorry this was your experience, and we’re committed to creating a consistently great culture for everyone. Managers should be “in the weeds” in ways that empower and support, and our Leadership Development Program for managers across the company reinforces those expectations through ongoing coaching and alignment. We take balance seriously; our mission to power more effective and accountable government is demanding, and we want to help teammates do the best work of their careers alongside their personal priorities. For transparency, we don’t prompt or script Glassdoor reviews, and candid feedback like yours helps us improve.
1.0
Sep 17, 2025

Don’t do it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There’s some good people there but they’re way overshadowed and silenced by leadership

Cons

You will bust your butt for this company only to be fired out of the blue or be used as a scapegoat for core issues the company is experiencing. They don’t care about their employees and use fear to control everyone.

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OpenGov Response
10mo
Thank you for sharing your perspective. We’re sorry this was your experience. The issues you describe are not tolerated at OpenGov and are not what we typically hear from employees. Employment decisions here are always rooted in fairness and performance, and ensuring people feel valued and supported by leadership is a top priority. We've expanded management coaching this year, and we appreciate your feedback as we continue investing in our people.
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Glassdoor has 422 OpenGov reviews submitted anonymously by OpenGov employees. Read employee reviews and ratings on Glassdoor to decide if OpenGov is right for you.