OpenTable reviews

The weekday employees and account managers take a week off twice a year, with no acknowledgment to the lower workers working 24/7 who must handle the customers. There used to be comp days given to the lower employees but when I left, that was taken away. The upper corporate managers promised no layoffs, however, nearly 60 employees were laid off abruptly in 2023.

1. Back to back phone calls 2. The payroll department lacks effective, transparent, and correct communication as well as accountability 3. Numbers/metrics are looked at consistently, almost obsessively 4. Shift schedules are not flexible 5. Long hours 7. Emphasis, priority, and importance seems to be put on the company over the employee frequently 8. You have to answer queries in languages other than your own/what you were hired for which should usually be paid additionally if mandatory or optional 9. The platform is overly complicated for customers to feel self-sufficient which makes for a lot of technical support and customer questions and frustration