OpenTable reviews about "manager"

76% positive business outlook

Reviews by job title

66 reviews
5.0
Jul 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Great location (downtown San Francisco, 2 min walk to Montgomery BART station), Great and diverse culture and people, Highly skilled engineers and employees, Advanced technologies used for building great products and services loved by both diners and restaurateur, Great P&C (HR) team, Managers (At least the ones I've worked with) are highly professional and yet quite understanding, Great teamwork culture across the company, and of course lots of snacks!

Cons

Work-life balance issues from time to time, Not the best benefits package compared to some tech companies in SF Bay Area but sill pretty competitive package overall.

4.0
Jun 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, cool offices and fun.

Cons

No career path or mentoring programs for employees who are not already managers

avatar
OpenTable Response
8y
We are putting a number of programs in place, such as a continuous feedback tool to ensure we're properly assessing and progressing our employees according to their career aspirations. We look forward to hearing your point of view on how this is helping. Thank you for your feedback!
4.0
Mar 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Any office you visit, be it the Denver or the San Francisco, they embrace company culture. They have fun, make sure their employees are taken care, and get the job done, no matter how many rules you gotta bend. Not micro managers, don't do your job, we'll talk to you about it, but other wise, they're a trusting company to employees. Here to stay for a long time, frequent raises and lots of room for advancement.

Cons

It's a hard hitting business. There's a lot of stuff to do, not your typical desk job, you're gonna be here and you're gonna work (bad to some people i suppose)

avatar
OpenTable Response
9y
Our company culture is what makes us OpenTable so it’s wonderful to hear you are feeling the love! We appreciate your insights into our performance management philosophy. Thanks!
5.0
Mar 2, 2017

Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture, work-life balance and awesome people

Cons

No downsides. I love the job

3.0
Sep 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Good, genuine people. A fantastic underlying product that has long term tailwinds (thanks, Internet!). Enough opportunities to pick and choose your own projects. Open mindedness. Encouraged to be candid.

Cons

An increased feeling of instability (perhaps temporary). Long-tenured leaders have left as entire refresh at senior level. new leadership has not demonstrated vision just yet or ability to focus and execute. Communication from top has deteriorated. Solid upper-middle managers in place as execs. Lots of opinions. Used to be filled with DIY'ers and solutions oriented people. Influx of 'idea people'.

2.0
Jun 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Extremely great work-life balance, and I'm almost shocked to read other's who wrote that as a con. Most of the employees in SF have families and tend to leave around 6pm every day. Almost all my colleagues are super friendly and great to work with. Plus, we're all foodies! I've never found so many great places to eat in the city than during my time here at OpenTable. There's a lot of passion for making the best restaurant experience. Everyone from the bottom of the company really believes in the mission.

Cons

With that said, where do I begin with the cons? First off, the CEO is hardly around and makes bizarre low-level decisions without entrusting of his direct reports. Another exec is completely out of touch with their org other than a couple projects that interest them. This makes communication a gigantic hurdle and employee promotions a struggle. Another team came in from an acquisition with an *extremely* toxic employee who insults everyone around them causing stress and damaging to the culture and still manages to get praised by the exec team. We have a very tiny budget for anything that increases employee happiness. Only a few employees have standing desks, and there's only a couple boxes of fruit for 400+ employees, and we share low quality Costco sugar snacks. The office manager does care about this problem, but there's little they can do given the unreasonable constraint on budget.

2.0
Nov 24, 2016

Great folks, but overall mediocre

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best part about OpenTable is the company culture and the people. Your colleagues are approachable and a delight to work with on a day-to-day basis. The company also throws fun happy hours and parties to allow you to get to know your colleagues and enjoy each other's company. The company's products and future vision is much more practical and well-defined under Christa's leadership.

Cons

The company is very cheap. The systems are severely outdated, which creates a lot of manual work. Efficiency is not a priority and never discussed. The common complaints to why the company does not have the basic necessities is "it's not in the budget." I imagine this is because the Priceline Group examines every single penny the company is spending. Growth opportunities and promotions are determined closely linked to how close you are with your manager rather than merit. Despite making repeated cases for a promotion or a growth plan, your manager holds the key to whether you get to move up or have the support to foster growth in your role. This is quite a contradictory vision given that the People & Culture team emphasizes how much employee growth matters, but the team does absolutely nothing to enforce this. The company also needs to invest in mandatory manager training (again - cheap!) to establish some sort of uniformity. A lot of folks have moved into manager or team lead positions who have not managed teams before because of high turnover rates the company experienced in 2014 and 2015. Compensation and benefits are severely below market. My salary is 50%+ higher at my new company for the same role. The company is very far from being competitive from other bay area tech companies.

5.0
May 19, 2017

Great people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice office, good people, positive environment

Cons

Some managers are too protected from their own failures

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