OpenTable reviews about "training"

Unprofessional management. Cliquey work atmosphere. No clear direction from upper level management. Iffy career trajectory. Limited career growth training.

American way of business which doesn't translate well into other countries/cultures

- no dogs allowed - no work from home prior to covid

Success in job can depend on territory and direct manager.

The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).

The management needs to train some of the managers to treat the workers as human beings and to have some compassion, especially in difficult times like these. You don't have to show yourself as a boss to be a good manager.

-crazy hours, you either work 8 or 10 hour or varied shifts for 6 months straight -training was horrible ( the style of training is outdated) -3% raise after 1 year -company operates on mountain time. The time difference is difficult to adapt to especially if your working 10 hours shifts.