Not quite the best place to work, but it's close
Pros
competitive benefit packages and perks
Cons
Other companies offer better compensation packages now, causing employees to leave. Slowly becoming more and more like a call center with metrics that do not necessarily improve the customer experience but is only there to show as numbers for the upper management HR is incompetent. A member of the management can get away with using company name to borrow money from subordinates and not pay it back. HR would pretend to look into the issue without any action, giving the impression that such acts are tolerated. Support people are required to create tickets for everything, even for alerts that are dismissable - ticket farming. Teams are encouraged to do this to show their "productivity" in numbers (metrics), even if doing so puts most of their time in the ticket creation than on actually resolving customers issues.
