Apr 26, 2023
OpenText Service Delivery Manager reviews
2.4
92% would recommend to a friend
Ayman Antoun
Not enough data to show CEO approval
16% positive business outlook
Race / Ethnicity
Gender
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Disability
Parent or family caregiver
Veteran status
Reviews by job title
6 reviews
3.0
Jan 28, 2022
Recommend
CEO approval
Business Outlook
Pros
Good team, good atmosphere. We helped one another. Our motto was "If one drown, we all drown as a team."
Cons
No transparency between higher management and staff.
4.0
Aug 1, 2021
Overall, great stay as I grow here as a person
Current employee, more than 5 years
Makati City
Recommend
CEO approval
Business Outlook
Pros
• Promotes learning development thru educational assistance and trainings. Management is also open for internal transfers to expand your career further in the company. • Benefits are fine: HMO, Group Life Insurance, 14th month pay, Variable Bonus, 14k Medical Allowance, 30% Night Diff, Transpo and Rice Allowance, Annual Increase. More Vacations leaves are added once you progress in years, starting Year 3. These benefits are one of the reasons why I do not leave yet because these are much more complete as compared outside. • Annual increase and promotions were halted at the onset of pandemic but it was restored come April 2021 due to good 2020 results. • Early retirement package at the back pay will be received by those employees of more than 10 yrs of service who decided to leave the company. • Managers are supportive in your career plan. • People here are great. I can only count difficult people with just my ten fingers. • Procesd improvement culture
Cons
• It is a company that is more customer-centric than employee-centric. • Company needs to work harder on employee retention as seasoned resources keep on leaving. Management's solution is to hire new ones. I'm afraid that one day, we will be a company of new hires. It is really a survival of the fittest. • End-to-end role is more of just a title only. Compensation is at low par to the company's competitors. OpenText should really consider to strengthen their compensation. Admit it or not, but your resources go to your competitors for the same end-to-end role with much more higher pay grade. HR keeps on saying that they will review this but hey, it was 2018 then and you currently have the same spiels. Have you really reviewed it?? • Rewards and recognition are experiened only by an elusive clique that ticked the metrics and business impact. They deserve it, yes. However, most of the hardworking but not-so-visible employees are not being appreciated well.
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