OpenText Sr Technical Support Engineer reviews

2.2

4% would recommend to a friend

(6 total reviews)
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Ayman Antoun

Not enough data to show CEO approval

Reviews by job title

6 reviews
1.0
Apr 5, 2024
Recommend
CEO approval
Business Outlook

Pros

* Motivated people doing a cloud transformation for a company that was lagging, but wanted to improve. * Fast tracking AGILE work practices to existing teams, with great success. * Work from home, assuming you were lucky enough to get it written in your contract and not rely on verbal promises. * Super high-spec equipment, but unlikely that's continued under OpenText.

Cons

* Acquired by OpenText, then the cuts began. * Redundancies after merger were planned, then more people kept disappearing without notice. * "Us v. Them" mentality, and if you weren't OpenText then you were a 2nd class citizen. * Return to office was transparently a ploy to force people to resign, saving the cost of redundancies. No flexibility, even if a simple (and no cost) change would have been the sensible thing to do. They were aggressively driving people away. * Office politics on a level I've never experienced, as everyone was afraid of losing their job. * Company meetings where the image is of us being The Best... Amazing... Incredible... but the reality on the ground is that our middle and senior management were sacked, and the new OpenText overlords that replaced them were short-sighted and mostly incompetent. They destroyed our team before they understood what we did, then seemed to regret it. * Employees with long service acquired extra annual vacation, had it summarily revoked and I don't think they were adequately compensated. * New rules blocked any management lines in to or out of India. Directors lost entire departments, and staff were shunted to new "non-India" managers... but with dotted line reporting. Suddenly everyone had two bosses, and lost focus of who was in charge. * Anyone good found a new job, except those with long service that stuck around for a redundancy payout.

3.0
Oct 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Been working for a year. Got acquired from a previous software company, as most of the people working for Opentext. The pay is ok (but inherited from previous company, not negotiated with OT), the atmosphere is alright, nothing to write home about. They are respectful of your private life and make an effort to make sure your job does not interfere with it, which is really good. OT is very tight when it comes to salary reviews. Benefits OK. Integration into OT was swift and effective. They obviously have a lot of practise in this respect. Working from home is not encouraged but it is allowed.

Cons

For a company with so many acquired products, there is a serious lack of cross-training, or training at all for that matter. Management wants you to stay focused on what you used to do before being acquired. CEO loves talking but does not say much. A lot of generic comments on IT and its evolution and how fast OT grows by acquiring others, but no sense of direction or purpose. No real strategy other than growing by buying others. I like the fact he voices his opinion when he thinks something is not fair (political decisions in some countries etc) As with many other IT companies, periodic layouts are a constant. They are making some redundant while at the same time they hire others. I guess someone decided this keeps shareholders happy, but does not help staff to feel very commited to the cause.

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