OpenText Technical Support Representative reviews

3.2

87% would recommend to a friend

(6 total reviews)
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Ayman Antoun

Not enough data to show CEO approval

87% positive business outlook

Reviews by job title

6 reviews
2.0
May 2, 2022
Recommend
CEO approval
Business Outlook

Pros

- Money's okayish, for 2020, a bit low after 2 years of 5%+ inflation - Benefits are fantastic - Try to work with you for work/life balance

Cons

- Byzantine org chart - Unable to apply for internal positions until you've been there for 18+ months - Extremely difficult to move between OpenText companies - Management will virtue signal like they care, then nothing will change, ie, the pay and mobility issues. They are very well known in the company, and nobody cares. Management won't take action. - Poor work from home support. Hardware issues take literal months to resolve. - Extremely inconsistent implementation of policy and procedure by management teams. To the point it's an unprofessional farce. - Very condescending training/coaching methods, bred out of managers who shouldn't be managers and shying away from conflict/being simply too averse to tell their subordinate to do their job properly. - Wildly different levels of ability and competence even on teams. "High Productivity" employees expected to take up the slack. - Mission Creep in the name of "Business Needs". They *will* expect you to do more than you signed on for and it will be justified by "Business Needs".

1.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

It's an easy, steady job.

Cons

Compensation is low, the benefits are awful and keep going up in price. This company does not care about it's employees. The CEO will brag about record profits while you *MIGHT* get a ~1% merit increase (almost no one does). The 401K match is abysmal, and when the CEO was asked a question about it, he stated he "doesn't see OpenText as a company you retire with." YIKES! We've been successfully working remote since the beginning of the pandemic and they still want to drag everyone back to the office. They lie and say everyone is excited to be going back, despite everyone I know stating the opposite. C-level management is out of touch and only makes decisions based on self-gratification and their own bank accounts. The CEO engages in performative allyship on a regular basis.

Viewing 4 - 6 of 6 Reviews

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