Optum reviews

3.4

55% would recommend to a friend

(15,579 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,579 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Apr 1, 2026

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

Flexible hours if you need to go to appointments. PTO is great too.

Cons

Toxic management that makes day to day life miserable. Micromanaging and meaningless work that only serves to make your manager and leadership look like they are doing something. All your work goes to visibility and promotion of your manager, while your “raise every year is less than inflation (so you make less every year while they expect more from you). You’ll never get promoted (always a “hiring freeze” or only 2/500 employees got a promotion— excuses you’ll hear for over 10 years while they ask you to do double the work to “try for next year”). You’ll be surrounded by ego-hungry managers and incompetent coworkers who only stay because they can’t get hired anywhere else. You’ll notice all the coworkers you admire for their character and quality of work leave right away— or they get booted by the fragile ego leadership when they try to suggest our team do something of business value, not just bolster the manager’s ego. They will pay you extremely below your grade level. No raises. No promotions. I’ve seen people there for 15 years waiting for a promotion. The culture is fake and this company has no values at all. The only thing is a Ponzi scheme. The lack of care for the incompetency, lack of value and cost of managers is a clear indicator of that.

1.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Under previous ownership (USMD), employees received quarterly raise. No meaningful pros remain under current leadership.

Cons

Widespread favoritism among management. Micromanagement of employees, including work performance and PTO usage. Management does not assist with phones or workload but takes extended breaks and time off during work hours. Lack of accountability for leadership compared to frontline staff. Poor morale and high stress due to inconsistent expectations. One annual raise, if given, is minimal and does not reflect workload or stress. Frequent layoffs without notice, often communicated through sudden meetings. Employees are openly told their jobs are not guaranteed and encouraged to apply elsewhere.

Viewing 304 - 306 of 15,579 Reviews

Glassdoor has 17,054 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.