Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,063 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Optum to a friend and 46% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

55% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1139) , Senior Software Engineer (719) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (128) , Medical Coder (127) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1907 reviews)); "Remote and Dynamic work environment good benefits" ((in 843 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 686 reviews)); "Good work life balance and we can work from home" ((in 609 reviews)); "Good culture and policies" ((in 579 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 608 reviews)); "Low salary and very low yearly increases" ((in 425 reviews)); "Frequent Restructuring and layoffs" ((in 308 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 155 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 137 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

Optum reviews

3.4

55% would recommend to a friend

(15,589 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (15,589 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optum has an employee rating of 3.4 out of 5 stars, based on 15,589 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews

3.0

Dec 8, 2025

Optum salary

Epic application analyst

Recommend

CEO approval

Business Outlook

Pros

Large organization with opportunity to learn and grow

Cons

Long bench time and constant anxiety due to redundancy. Manager could have been better at managing, training and mentoring new employees.

1.0

Dec 6, 2025

High Turnover, Poor Management, and Unsafe Work Conditions — Proceed With Caution

Nurse practitioner

Recommend

CEO approval

Business Outlook

Pros

• Help underserved and elderly members—work can feel meaningful. • Solid benefits, including competitive health insurance. • Opportunity to assist members with longstanding issues and educate them about their care. • Student loan repayment ($40,000) and retention bonuses ($20,000) offered. • Calm app subscription included. • Flexible self-scheduling (requires 6–8 weeks’ notice). • Internal classes available for employee improvement.

Cons

• Safety often feels secondary; low-cost vendor contracts affect workflow, documentation, and support. • Management is disconnected and rarely engages with NPs directly. • Surveys feel performative; meaningful change is minimal. • Heavy workload with clunky documentation; allotted charting time often lost to meetings or travel. • Pay inequity: new hires start significantly higher while existing staff get minimal raises (~1%). • Work-life balance is advertised but not reflected; mental and physical exhaustion is common. • High turnover; few clinicians stay beyond three years due to burnout. • Culture leans on fear-based management: unrealistic metrics (85%+ completion efficiency) and small errors (expired or incorrect labs) can trigger performance improvement plans.

3.0

Nov 4, 2025

Meh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance is good

Cons

Management is often delusional and unorganized.

Viewing 343 - 345 of 15,589 Reviews

Jobs at Optum

Associate Patient Care Coordinator

Associate Patient Care Coordinator

Senior Account Executive Provider Market - New York - Remote

Director, AI/ML Engineering, Accelerated Core Technology - Remote

Optum

Optum reviews

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Optum salary

High Turnover, Poor Management, and Unsafe Work Conditions — Proceed With Caution

Meh

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