Optum reviews

Nearly everything… after 10 years, my performance reviews raise for last year was 0.5% or $0.12. They are completely demeaning and it’s hard to have any self esteem or to Feel like you matter, even at a local level. Local managers ALSO have to deal with the corporate-decided policies, so everything is in the hands of an anonymous executive who has likely NEVER done your difficult job. Worst insurance I’ve ever had… and it’s United Healthcare bc it HAS to be United Healthcare bc they own Optum. Repulsive and monopolistic in the most transparent ways.

Since the acquisition by Optum Behavioral Care, working conditions for therapists have declined rapidly. In a short period of time, clinicians were moved from salaried positions to hourly roles with a significantly reduced base rate and a very low RVU-based “bonus” for sessions held. A new EHR was implemented with minimal training, PTO was reduced, and administrative workload increased while pay decreased. Without meaningful notice, therapists were restricted to practicing in only one state, forcing many to abruptly discontinue care with long-term clients—raising serious ethical concerns and causing distress for both clinicians and clients. Teams that provided support and connection are being dismantled, schedules are constantly changing, and everything is now driven by productivity metrics. Leadership has been dismissive of clinician concerns, repeatedly citing “what’s best for the enterprise,” making it clear that therapists are viewed primarily as revenue-generating resources rather than professionals providing care.