Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,074 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Optum to a friend and 46% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

55% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1140) , Senior Software Engineer (719) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (187) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (128) , Medical Coder (127) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1909 reviews)); "Remote and Dynamic work environment good benefits" ((in 853 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 672 reviews)); "flexible work schedule and work from home" ((in 600 reviews)); "people are great and very talented" ((in 484 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 619 reviews)); "Low salary and very low yearly increases" ((in 425 reviews)); "Frequent Restructuring and layoffs" ((in 298 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 146 reviews)); "Poor communication both internally and externally" ((in 92 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

Optum reviews

3.4

55% would recommend to a friend

(15,599 total reviews)

Patrick Conway

47% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Optum has an employee rating of 3.4 out of 5 stars, based on 15,599 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews

1.0

May 8, 2024

Executive leaders take all the bonuses and add duties to the lower paid staff.

Clinical team manager

Recommend

CEO approval

Business Outlook

Pros

N/A -they just did layoffs, cut annual raises and increased job duties. Nothing positive to say, currently.

Cons

They don’t even match the cost of living increase with the annual raises- they offered employees 1-1.5% annual raises (thought it was literally a joke at first). executives are still taking huge bonuses though.

Optum Response

2y

Thank you for sharing your feedback. Please know that the organization is committed to providing competitive employee compensation. Several factors are considered when making pay decisions, including type of role, external market data, internal data, individual factors and total compensation.

2.0

May 6, 2024

No loyalty

Account manager

Recommend

CEO approval

Business Outlook

Pros

Worked with some very talented dedicated hard working people.

Cons

No loyalty to their employees. Will lay you off even performing at top tier based on all your years of service, bc you landed in the wrong side of a spreadsheet with a new manager who doesn’t even know you.

Optum Response

2y

Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback so that we can refine our processes and better serve our team members.

1.0

Apr 24, 2024

Informal business model for large company

Director

Recommend

CEO approval

Business Outlook

Pros

Benefits and salaries are average for the industry. Healthcare options are lacking, especially for a healthcare company.

Cons

Company is very large resulting in mismanagement of resources. Poor leadership team with individual political agendas prevent efficient and secure systems development and oversite. Most leaders do not maintain industry standard credentials. Antiquated technology and lack of processes result in inefficient workflows and progress. Lack of clearly defined roles and responsibilities for leaders and staff enables poor performers (including many on leadership teams) to skate by without adding value. IT and Data Secirity uses a ‘trust model’ which puts data at risk.

Optum Response

2y

Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement. We are committed to providing the utmost support for all team members.

Viewing 397 - 399 of 15,599 Reviews

Jobs at Optum

Customer Service Representative

Provider Relations Advocate - Remote within Philadelphia Metro Area

Collections Representative - Dignity Health - Remote in San Juan, PR

Customer Service Representative

Document and Vendor Management Specialist

Optum

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Executive leaders take all the bonuses and add duties to the lower paid staff.

No loyalty

Informal business model for large company

Jobs at Optum

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