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      Optum

      Engaged Employer

      Optum reviews

      3.4

      55% would recommend to a friend

      (15,603 total reviews)

      Patrick Conway

      47% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      16K reviews
      3.0
      Apr 16, 2024

      2 years w/o a raise, now job getting outsourced

      Billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work remotely. Wasn't micro-managed.

      Cons

      Bought our company and moved Billing staff under the Refresh RCM. I went two years without a raise. Still feel underpaid. Now they're updating everyone to the Athena EHR and basically outsourcing billing jobs. We're just left to clean up the old system until there's no work left for us to do.

      2.0
      Apr 4, 2024

      Aka NaviHealth

      Central support operations coordinator (csoc)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Onboarding and training was great. Some direct supervisors are very knowledgeable and manage well.

      Cons

      Most of the Supervisors are pulled from the outside and don’t know the job duties. Micro management is a direct result. Morale declines due to stress from being micromanaged and the turnover rate increases. Annual increases are max 2%. Don’t fall for the trap of the recruitment team’s best offer.

      avatar
      Optum Response
      2y
      Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are actively working to foster a culture of trust and empowerment within our teams. Your comments will help us to assess our actions and make any necessary adjustments for improvement.
      Viewing 403 - 405 of 15,603 Reviews
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      Glassdoor has 17,081 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.